Katayeni McCormick
Battle Creek
Summary
I am optimistic of joining a prestige customer service team, where enhancing and building customer relationships are top priority. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Peckham
03.2020 - 04.2022
- Answering tier one inbound customer service calls for Defense Logistics Agency (DLA) as a civilian contractor
- Maintaining customer call logs
- Completing service tickets for each call
- Expediting calls for needs beyond tier one
- Customer conflict resolution
- Placing orders for all requisitions
- Processing AOE’s for downed aircrafts
- Operating multiple applications per call
- Utilize company SOPs to remain independent during calls
- Provide exceptional customer service.
Dispatcher Training
Triple Canopy
06.2019 - 09.2019
- Completed dispatching training for The Department of Homeland Security as a contractor
- Dispatched FPS officers to locations as needed
- Logged all tracking of FPS officers
- Answered alarms for federal buildings in the assigned region
- Called for emergency services when required
- Maintained logs of each contact made daily
- Answered telephones regarding customer support
- Ran license plates and relayed information to FPS officers
- Submitted tickets for each daily interaction
- Answered assigned region’s radio calls from FPS officers.
Resident Coordinator
Kalamazoo Probation Enhancement Program
06.2016 - 01.2019
- Maintained building security, conducted pat downs and searches
- Conducted head counts and room searches
- Maintained daily resident count boards
- Facilitated rehabilitation courses
- Worked at the store cash register
- Administered outpatient urinalysis drug testing
- Applied conflict resolution amongst residents as needed
- Monitored residents
- Answered telephones and provided customer service
- Typed incident reports
- Updated computer log daily
- Maintained required training and CPR certification.
Commissary Representative
Keefe Group
01.2015 - 06.2015
- Received processed orders for inmates inside local county jail
- Processed and prepared indigent inmate orders in-house
- Ordered and restocked in-house indigent items
- Delivered all orders to inmates
- Ensured that each order was correct and corrected any errors
- Maintained a clean working area
- Answered all concerns regarding orders.
Hairdresser
Self-Employment
08.2011 - 04.2015
- Washed and styled client’s hair as desired
- Made house calls to style client’s hair
- Kept calendar updated for appointments
- Maintained stock needed for hairstyling
- Maintained receipt books
- Met expectations for clients with hairstyling
- Maintained a clean working environment.
Home Health Aide
Quality Nursing
04.2010 - 06.2011
- Assisted client with daily tasks
- Transported client to doctor appointments and the store
- Performed housekeeping task
- Organized clients schedule
- Prepared and served meals.
Production/Quality Assistant
Team One Plastics
03.2005 - 01.2009
- Packaged automotive parts
- Inspected parts for defects and quality
- Performed quality testing on parts
- Operated forklift
- Answered machine alarms
- Mixed material
- Kept area stocked with supplies
- Occasional travel for customer quality concerns.
Education
Bachelor of Arts - Multidisciplinary Studies
Siena Heights University
Adrian, MI05.2023
Criminal Justice -
Kellogg Community College
Battle Creek, MI05.2012
Associate of General Studies -
Kellogg Community College
Battle Creek, MI05.2012
High School Diploma -
Albion Senior High
Albion05.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
- Call center experience
- Computer Proficiency
Educationcertifications
- High School Diploma, Albion Senior High, Albion, MI, 05/2000
- Associate Degree in Criminal Justice, Kellogg Community College, Battle Creek, MI, 05/2012
- Associate’s degree in general Studies, 05/2012
- Bachelor of Arts, Siena Heights University, 05/2023
Timeline
Customer Service Representative
Peckham
03.2020 - 04.2022
Dispatcher Training
Triple Canopy
06.2019 - 09.2019
Resident Coordinator
Kalamazoo Probation Enhancement Program
06.2016 - 01.2019
Commissary Representative
Keefe Group
01.2015 - 06.2015
Hairdresser
Self-Employment
08.2011 - 04.2015
Home Health Aide
Quality Nursing
04.2010 - 06.2011
Production/Quality Assistant
Team One Plastics
03.2005 - 01.2009
Bachelor of Arts - Multidisciplinary Studies
Siena Heights University
Criminal Justice -
Kellogg Community College
Associate of General Studies -
Kellogg Community College
High School Diploma -
Albion Senior High
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