Overview
Work History
Education
Skills
Certification
LinkedIn
Timeline
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Katayoun Mojir

Katayoun Mojir

San Jose,CA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sr. Service Advisor

Tesla
San Jose, CA
05.2023 - 04.2024
  • Prioritized and organized tasks to address customer requirements and maintain established deadlines in a fast-paced environment.
  • Observed the daily operations, devised appropriate checklists, and distributed them to the team to ensure we remain aligned with our performance metrics and streamline our daily procedures.
  • Provided customers with optimal solutions and anticipated timelines for addressing their concerns, utilizing effective communication abilities and a deep understanding of the product.
  • Thoroughly documented customers' concern and data within the Management System to ensure that the team has clear visibility.
  • Became the top service advisor with an average of 90% CSAT.
  • Requested feedback from managers in order to gain insights into areas of improvement and to sustain effective processes.

Customer Advisor and Technical Support Specialist

Microsoft
Mountain View, CA
02.2022 - 03.2023
  • Volunteered to participate in a pilot to improve the Web Support team's performance, helped customers with a 4.8+ customer satisfaction (CSAT), managed 10 customers’ accounts per day, and brought 24% increase in performance within 2 months.
  • Have assisted SMB/EDU team by providing administrative support such as participating in white-gloving and imaging devices that have been sold to an educational business (school), for a month.
  • Obtained the title of most valuable player (MVP).
  • Developed and updated tracking files using Excel and Word to help with organizing.

Sales Associate

Nordstrom
San Jose, CA
07.2019 - 12.2021
  • Helped average of 90% of customers per day.
  • Won store sales competitions that resulted in reaching goals.
  • Built and maintained effective relationships with peers and management to drive team success towards shared goals

Education

Business Administration And Management

West Valley College
Saratoga, CA

Skills

  • Excellent Communication
  • Technical support
  • Self/fast learner
  • Self-motivated
  • Troubleshooting and diagnostics
  • Reliable and punctual
  • Detail-oriented
  • bilingual in English and Farsi

Certification

  • Microsoft 365 (Office 365)
  • Become a project management entrepreneur
  • Business Acumen for project managers
  • Google project management certification

LinkedIn

www.linkedin.com/in/katie-mmm

Timeline

Sr. Service Advisor

Tesla
05.2023 - 04.2024

Customer Advisor and Technical Support Specialist

Microsoft
02.2022 - 03.2023

Sales Associate

Nordstrom
07.2019 - 12.2021

Business Administration And Management

West Valley College

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Katayoun Mojir