Kate Allen
Gallatin,TN
Summary
Dynamic and dedicated professional with experience at Vanderbilt Medical Center, excelling in patient service and appointment scheduling. Known for exceptional customer service and conflict resolution skills, I effectively managed high call volumes while maintaining HIPAA compliance. A proactive problem-solver, I foster positive patient interactions and ensure efficient workflow.
Overview
8
8
years of professional experience
Work History
Associate Patient Service Specialist
Vanderbilt Medical Center
05.2024 - Current
- Assisted patients with scheduling appointments and managing follow-up communications
- Learned to navigate electronic health record systems for patient information management
- Provided front desk support, ensuring a welcoming environment for patients
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Maintained confidentiality of patient records in compliance with HIPAA regulations
Bartender
Ryman Hospitality Properties Inc.
11.2017 - Current
- Crafted and served a diverse range of beverages in high-volume settings.
- Implemented efficient workflows to enhance service speed during peak hours.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Patient Service Specialist
Anthem Inc
03.2021 - 06.2022
- Coordinated patient interactions to ensure optimal service delivery and satisfaction.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Coordinated scheduling for multiple nurses across different regions, ensuring optimal resource allocation and workflow efficiency.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Bartender
Corner Pub
11.2017 - 03.2018
- Built rapport with guests, fostering repeat patronage through exceptional service.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Bachelor of Arts - Graphic Design
Simmons University
Boston, MA05-2014
Skills
- Appointment scheduling
- Patient confidentiality
- Cross-cultural sensitivity
- HIPAA compliance
- Customer service
- Conflict resolution
- Problem-solving
- Friendly and outgoing
- Team collaboration
- Multitasking and organization
- Money handling
- Patient check-in
- Verbal and written communication
- Electronic health records
- Phone and email etiquette
- EMR
- Outbound calling
- Caring and empathetic
- Punctual and hardworking
Timeline
Associate Patient Service Specialist
Vanderbilt Medical Center
05.2024 - Current
Patient Service Specialist
Anthem Inc
03.2021 - 06.2022
Bartender
Ryman Hospitality Properties Inc.
11.2017 - Current
Bartender
Corner Pub
11.2017 - 03.2018
Bachelor of Arts - Graphic Design
Simmons University