Kate Amin
Midland
Summary
Highly organized and detail-oriented Sales Manager and Wedding Coordinator with a proven track record of successfully planning and executing a wide range of events. Skilled in managing all aspects of event logistics, from initial client consultation and contract negotiating to on-site coordination. Adept at creating memorable experiences while adhering to budget constraints and exceeding client expectations.
Overview
9
9
years of professional experience
Work History
Sports Sales Manager
Comfort Inn and Suites
09.2023 - Current
- Developed and executed strategic sales plans targeting sports teams, leagues, and related organizations, consistently exceeding revenue targets.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Proactively identified and pursued new business opportunities within the sports market, expanding the hotel's client base.
- Negotiated and secured group bookings for sports teams, maximizing room occupancy and ancillary revenue.
- Utilized Salesforce to track sales activities, manage client relationships, and generate sales reports.
- Provided personalized service and tailored solutions to meet the specific needs of sports clients, beginning with RFP process.
Wedding Sales Manager/Coordinator
Comfort Inn and Suites
09.2021 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met and exceeded sales and budgetary objectives.
- Oversaw all aspects of client engagement, from initial inquiry and contract signing to on-site wedding day coordination.
- Established and nurtured client relationships, providing continuous support through the wedding planning process.
- Led menu development, ensuring alignment with market trends and competitive positioning.
- Generated reports for budget and progress tracking.
Conference Services Coordinator
Comfort Inn and Suites
08.2021 - Current
- Worked closely with corporate, governmental, and social clients to develop detailed event orders, outlining all necessary components for a successful execution.
- Executed events within established budget constraints, maximizing value and client satisfaction.
- Served as the primary liaison between client, catering, and conference center departments, ensuring seamless event execution.
- Executed efficient and timely client invoicing procedures.
- Utilized Salesforce to generate and manage event orders.
Conference Center Server
Comfort Inn and Suites
05.2021 - 08.2021
- Assist in set up and tear down of events
- Provide a pleasant experience for the banquet attendees
- Assist in serving plated, and buffet style food
- Cater to guest needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Guest Services Representative
Comfort Inn and Suites
05.2021 - 08.2021
- Greeting guests upon arrival, and making them feel welcome
- Complete the check in, and check out process
- Catering to guest needs, and occasional complaints
- Coordinating with other departments within the hotel
- Proficient with working on Choice Advantage
- Assist in training of new employees
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Server/ Hostess
Hunan House
08.2018 - 05.2021
- Assist with taking calls and checking out carry-out customers
- Serve an average of 6-7 tables alone during a shift
- Some nights working the whole dining room floor alone
- Lead hostess in charge of handling any customer complaints while manager is out of the building
- Communicate orders to kitchen to make sure everything is being made properly
- Assist in training new employees
- Ensure work stations are clean and meet health standards
Head Hostess/ Server
Fiamma Grille/ The Sardine Room
04.2016 - 08.2019
- Communicate effectively with customers, co-workers, and supervisors
- In charge of answering phones and making reservations
- In charge of customer placement in dining room
- In charge of training all new hostesses
- Practice conflict resolution with customers
- Performed other duties that may be assigned to me by a supervisor
- Ensured I was up to date with any changes on food and bar menu
- Worked with an online open table system
Education
Bachelor of Business Administration - Applied Business Communications
Central Michigan University
05.2021
Skills
- Conflict Resolution
- Microsoft Office
- Outlook
- Word
- Partial Excel
- Salesforce System
- RFP Process Management
- Multi-tasking
- Relationship building
- Staff management
- Goals and performance
Timeline
Sports Sales Manager
Comfort Inn and Suites
09.2023 - Current
Wedding Sales Manager/Coordinator
Comfort Inn and Suites
09.2021 - Current
Conference Services Coordinator
Comfort Inn and Suites
08.2021 - Current
Conference Center Server
Comfort Inn and Suites
05.2021 - 08.2021
Guest Services Representative
Comfort Inn and Suites
05.2021 - 08.2021
Server/ Hostess
Hunan House
08.2018 - 05.2021
Head Hostess/ Server
Fiamma Grille/ The Sardine Room
04.2016 - 08.2019
Bachelor of Business Administration - Applied Business Communications
Central Michigan University
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