Kate Anderson

• Optimizing space planning for improved functionality in both residential and commercial spaces.
• Streamlining the design process by implementing efficient project management strategies.
• Establishing strong relationships with clients by maintaining open lines of communication throughout the entire design process.
• Increasing referral rates through exceptional customer service and communication skills.
• Coordinating with other consultants such as engineers, lighting designers, or landscape architects for well-rounded project outcomes.
• Conducting site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.

• Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
• Stayed on top of current patient loads to facilitate efficient and organized workflow.
• Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
• Accompanied physicians through day in fast-paced, stressful environments.
• Used NexTech Software to input information into computerized patient record system.
• Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
• Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
• Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
• Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
• Planned and estimated test activities to determine effort needed to validate quality of product under test.
• Collaborated with personnel to spread good practices, share knowledge and provide tool evaluations and selections support.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Introduced new products or services, increased marketing activities and improved customer service to drive sales.
• Made hiring recommendations.
• Compiled financial data.
• Reviewed sales and gross profit report to assess company efficiency.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Monitored security to protect employees, customers and property.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Managed several dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
• Closely monitored dispatch board to triage and prioritize daily calls.
• Directed dispatching, routing and tracking of fleet vehicles.
• Gathered financial information, prepared documents and closed books.

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Verified appropriate lab couriers picked up collected lab specimens.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Prepared initial patient charts for admission.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Compiled necessary documents for surgical billing packages.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Verified signatures and checked medical charts for accuracy and completion.
• Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
• Completed and filed financial documentation for accounting purposes.

Medical Receptionist:

• Entered patient information including insurance, demographic and health history into system to ensure that all records were up-to-date.
• Communicated with all partners throughout practice including physicians, nursing staff, technicians and medical assistants.
• Pleasantly greeted each patient and offered desk sheet for easy sign-in. Observed strict HIPAA guidelines at all times according to company policy.
• Took messages from patients and relayed them to appropriate staff.
• Processed patient payments and scanned identification and insurance cards.
• Set up appointments for physician visits and procedures using calendar software.
• Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
• Carefully reviewed medical records for accuracy and completion as required by insurance companies.
• Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
• Thoroughly investigated past due invoices and minimized number of unpaid accounts.

Medical Assistant:

• Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
• Prepared patient rooms prior to their arrival.
• Completed and submitted clinical documentation in accordance with agency guidelines.
• Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Kept facility stocked with necessary supplies, equipment and instruments. Provided personal nursing care in pre- and post-operative situations.
  

• Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
• Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
• Interviewed patients to obtain medical information and measure their vital signs, weight and height.
• Assisted patients with healing and recovery after surgery.
• Treated patients with strokes, head traumas, comas and intracranial hematomas. Assisted patients with multiple chronic diagnoses including COPD and asthma.
• Documented information in patient charts and communicated status updates to interdisciplinary care team
• Documented patient intake and dietary requirements, also assisting with feeding and monitoring
• Administered personal nursing assistance in pre- and post-operative situations
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
• Responded to patient alarms and needs-assessment requests to identify course of treatment
• Played games with patients to boost mood, improve memory and provide light entertainment

• Recorded guest comments or complaints, referring customers to managers as necessary.
• Assisted guests with any special requests during their visits. Assessed customer needs and responded to questions.
• Worked overtime shifts during busy periods. Weighed, ground and packed coffee per customer orders.
• Correctly followed all health, safety and sanitation guidelines. Greeted guests with a pleasant smile and superior customer service.

• Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
• Effectively managed and assisted kitchen staff in producing food for large parties and member dining areas.
• Systematically and dressed all prepared dishes, and observed color, texture and garnishes.
• Set up and performed initial prep work for food items such as soups, sauces and salads.
• Displayed a positive and friendly attitude towards customers and fellow team members.
• Restocked condiments and drink station supplies to maintain customer satisfaction
• Collaborated with host, bus person and cook to serve up food and beverage options
• Prepared salads, appetizers and set up garnish stations to assist kitchen staff

• Handled money for customers and visitors.
• Sustained financial records.
• Planned itineraries for guests.
• Confirmed transactional data.
• Handled the complaints and concerns of customers.
• Provided bookkeeping of important files.
• Handled communications systems.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
• Set guest and group reservations and processed check-ins and check-outs