Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Kate Animah Opoku

Columbus,OH

Summary

Proven leader and efficient problem-solver, adept in time management and computer skills, honed across roles at Aflac and Comfort Keepers. Excelling in customer service and workplace safety, I significantly enhanced team productivity and client satisfaction. My adaptability and strong communication abilities drive continuous improvement and positive outcomes in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Associate

Aflac
09.2022 - Current


  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

Caregiver

Comfort Keepers
05.2018 - 03.2022
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Assisted patients with bathing, grooming, dressing.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted with daily living activities, running errands, and household chores.

Bed Maker

Riverside Methodist Hospital
09.2015 - 05.2018
  • Assisted with training new staff members on proper bed-making procedures to ensure consistent quality across the team.
  • Streamlined the bed-making process by organizing linens and other materials in an efficient manner, reducing time spent searching for items.
  • Contributed to a positive work culture through consistent punctuality, strong teamwork, and a commitment to continuous improvement in the bed-making process.
  • Improved guest satisfaction by consistently preparing comfortable and well-made beds.
  • Contributed to positive guest feedback by ensuring all bedding materials were fresh, clean, and properly placed.
  • Collected, bagged and disposed of trash in rooms.
  • Exceeded expectations in maintaining cleanliness.
  • Removed and replaced linens, bedspreads and blankets.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Polished fixtures to achieve professional shine and appearance.

SPD Non-Technician

Suntreso Government Hospital
01.2010 - 01.2013
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.

Education

Senior School Certificate - Business

Mim Senior High School
Mim, Ghana
06.2004

Skills

  • Time Management
  • Attention to Detail
  • Computer Skills
  • Adaptable and Flexible
  • Customer Service
  • Excellent Written and Verbal Communications

Timeline

Associate

Aflac
09.2022 - Current

Caregiver

Comfort Keepers
05.2018 - 03.2022

Bed Maker

Riverside Methodist Hospital
09.2015 - 05.2018

SPD Non-Technician

Suntreso Government Hospital
01.2010 - 01.2013

Senior School Certificate - Business

Mim Senior High School

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Kate Animah Opoku