Kathryn Arsenault

Oversees the administrative functions of a clinical unit within a hospital. Primarily responsible for managing patient admissions, transfers, discharges, maintaining medical records, coordinating communication between staff and patients, and ensuring the smooth operation of the unit, while also leading and supervising other health unit coordinators or administrative staff.

• Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
• Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
• Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
• Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
• Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
• Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
• Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
• Proficient in utilizing and training on EMR systems, specializing in Epic.

• Maintained and managed a complex schedule for two offices comprising of 5 physicians
• Proficient in EMR (electronic medical record) technology software including but not limited to: Integrity Medical, Medflow, and Modernizing Medicine
• Demonstrate knowledge of standard concepts, practices, and policies
• Ability to work both independently and collaboratively with a team
• Assisted in patient education in collaboration with other professionals

• Performed a variety of responsibilities, including but not limited to: organizing, arranging, and seating customers, waiting on and serving patrons in timely and efficient matter
• Problem solving and exhibiting professional and courteous customer service skills
• Routine maintenance of entire property, including food safety, in house cleaning, and following all CDC/state mandated guidelines

• Assistance with daily tasks including but not limited to, cleaning, meal preparation, errands, household maintenance, transportation, and medical assistance