Kate Bachus
Longview,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher
Foster Middle School
Longview, TX
08.2022 - 07.2023
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Organized parent conferences throughout the year to discuss student progress.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Assessed student performance through tests, quizzes, and other assessments.
- Maintained a safe and orderly learning environment for all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
Student
University of Texas at Tyler
Tyler, Texas
08.2017 - 12.2020
- Hosted study sessions for struggling students in various subjects.
- Gave presentations on current topics relevant to the curriculum.
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Adapted to diverse learning environments, including remote and in-person settings.
- Maintained consistent attendance, achieving a perfect record for multiple semesters.
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Prepared and delivered presentations on subject-specific topics.
- Completed coursework in a broad range of subjects, developing a well-rounded education.
- Achieved academic honors and awards, recognizing exceptional performance.
- Provided peer tutoring, sharing expertise and facilitating others' academic success.
- Cultivated study groups to enhance learning and support peers.
- Attended workshops and seminars to enhance learning beyond the classroom.
- Participated actively in group projects, contributing to successful outcomes.
- Met regularly with academic advisors to ensure progress towards educational goals.
- Conducted research using academic journals and online databases for various papers.
- Utilized academic resources such as tutoring and office hours to improve performance.
- Engaged in continuous learning through summer courses and enrichment programs.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Developed proficiency in academic writing, including essays and research papers.
- Mastered various software tools and platforms for online learning and assignments.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Customer Service Representative
Home Depot
Longview, TX
02.2017 - 10.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Excelled in exceeding daily credit card application goals.
- Updated system with order specifics and customer details, preferences, and billing information.
- Led on- and off-site customer support teams across multiple time zones.
Education
Bachelor of Science - Education
University of Texas At Tyler
Tyler, TX12-2020
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
- Call Management
- Complaint resolution
- Data Entry
- Warranty Service
- Lead Generation
- Promotional support
- Clerical Support
- Customer Relations
- Store maintenance
- Microsoft Office expertise
- Adaptive team player
- Active Listening
- Problem-solving abilities
- Typing proficiency
- Conflict Resolution
- Documentation
- Multi-Task Management
- Positive and professional
- Customer Service
- Quality Assurance Controls
- Team Development
- Curriculum Implementation
- Group Instruction
- Student Engagement
- Family involvement
- Learning Assessments
- Subject matter expertise
- Community involvement
- Social-emotional learning
- Motivating students
- Formative Assessments and Standard-Based Grading
- Positive Role Model and Mentor
- Creative lesson planning
- Special Needs Students
- Clear public speaking skills
- Lesson Planning
- Behavior Management
- Cultural Sensitivity
- Project-based learning
- Interactive teaching and learning
- Technology Integration
- Cognitive and behavioral development
- Differentiated Instruction
- Student rapport
- Flexible and adaptive
- Student evaluations
- Innovative lesson planning
- Curriculum Development
Affiliations
- Soccer Coach
- Basball Team Mom
- Loving Mother and spouse
Certification
- Certified Science Teacher (CST) - National Science Teachers Association.
Timeline
Teacher
Foster Middle School
08.2022 - 07.2023
Student
University of Texas at Tyler
08.2017 - 12.2020
Customer Service Representative
Home Depot
02.2017 - 10.2018
- Certified Science Teacher (CST) - National Science Teachers Association.
Bachelor of Science - Education
University of Texas At Tyler
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