Summary
Overview
Work History
Education
Skills
Certification
Community Service
SOCIAL MEDIA
Timeline
Generic

Kate Baier

Denver,CO

Summary

Licensed Esthetician with exceptional knowledge of facials, skin care ingredients, acne treatments, and brow artistry. Excellent multitasking, business sales, and problem-solving traits. Friendly and customer-focused with proven success working alone and in teams. Adept at making clients feel comfortable and suggesting appropriate therapies and treatments. Sound knowledge of all equipment, including high frequency, microcurrent, radio frequency, ultrasound, HydraFacial, Procell Microchanneling, Dermaplaning and Chemical Peels. Skilled at performing consultations, both over the phone, virtually and in person. Determined lifelong learner with a professional and well-mannered demeanor. Excellent interpersonal and organizational abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Salon Manager

FACE FOUNDRIÉ Cherry Creek
07.2024 - Current
  • Oversaw daily salon operations, ensuring exceptional customer service and satisfaction.
  • Managed staff schedules, optimizing workforce allocation for peak business hours.
  • Developed and implemented training programs for new employees, enhancing service delivery skills.
  • Monitored inventory levels, coordinating with suppliers to maintain product availability.
  • Executed marketing initiatives to promote services, increasing salon visibility within the community.
  • Analyzed client feedback data, driving improvements in service offerings and client retention strategies.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
  • Led team meetings to foster communication and align on operational goals and performance standards.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon's success.
  • Trained new Estheticians on proper protocols including advanced exfoliation, memberships, company policies, product sales and customer service.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
  • Organized promotional events and coordinated sponsored posts with influencers to attract new clients, increasing salon visibility and revenue.
  • Enhanced online presence through social media and digital marketing, attracting larger and more diverse clientele.
  • Oversaw salon renovations, creating more modern and efficient workspace that enhanced service delivery.
  • Maintained great working relationships with brand/sales representatives
  • Worked with new ownership for a smooth transition
  • Managed all hiring processes for both front desk and estheticians, hiring 12 employees total

Esthetician

Face Foundrie Cherry Creek
10.2023 - Current
  • Perform initial consultations with clients, communicate with empathy and understanding, perform skin analysis, and develop appropriate treatment plans based on individual need
  • Analyze clients skin types and perform allergy patch tests to determine appropriate treatment in collaboration with experienced colleagues
  • Develop routines for at-home skincare.
  • Leverage effective sales techniques to promote the salon’s home product range and provide education to clients on product benefits, resulting in being the top product salesperson 3 months in a row
  • Deliver a safe, therapeutic experience to clients, facilitate a calming, inclusive atmosphere, and provide support to aid customers in achieving long-term care goals
  • Developed long-term treatment plans in collaboration with clients
  • Performed deep cleansing and moisturizing facials, hydradermabrasion, dermaplaning, microchanneling and chemical peel treatments on a wide range of skin and Fitzpatrick types
  • Performed routine sanitization after every client to minimize infection risk
  • Performed brow waxes, laminations, and tints while utilizing brow mapping techniques
  • Maintained excellent client retention with many clients only coming in to see me
  • Helped train new employees

Concierge

400 East Third Condominiums
10.2021 - 10.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Used internal software to process reservations, check-ins and check-outs of guest suites
  • Responded swiftly to requests and other inquiries made in person, email, or phone
  • Answered customer telephone calls promptly and appropriately handled needs
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by residents
  • Maintained clean and organized front desk areas to uphold polished company image
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
  • Handled difficult residents calmly and with compassion
  • Created welcoming and comfortable environment for residents and guests
  • Maintained high level of professionalism and discretion when dealing with residents and guests
  • Greeted guests upon arrival by providing warm welcome
  • Trained new employees on job practices

Program Manager / Executive Administrative Assistant

Executive Forum
01.2021 - 10.2021
  • Delivered valuable customer service to both current and prospective clients with proactive communication and a helpful and willing approach
  • Managed 7 unique client accounts & relationships
  • Maintained the office space & personal calendars; kept an organized filing system both online and in-person
  • Planned and executed 6 successful virtual public speaking events with 500 attendees in total
  • Managed events and addressed potential problems that arose, Utilized Zoom Business on a daily basis
  • Created a successful email campaign to drive new potential clients to the Leadership Series
  • Managed Instagram, LinkedIn & Facebook pages

Education

License - COZ724020 - Esthetics

SBMA - School of Botanical and Medical Aesthetics
Denver, CO
09.2023

Bachelor of Arts - Strategic Communications & Political Science

University of Kansas
Lawrence, KS
05.2019

High School Diploma - undefined

Wheat Ridge High School
Wheat Ridge, CO
05.2015

Skills

  • Facial massage
  • Brow mapping
  • Skincare services, including advanced treatments
  • Client retention
  • Product knowledge in Sanitas, Glo Skin Beauty, PCA, GreenEnvee, ColorUp CBD, Dr Dennis Gross, Grown Alchemist, BioEffect, Circadia, Revitalash, Face Reality and HoliFrog product lines
  • Aromatherapy
  • Arm, shoulder, hand, neck & scalp massage
  • Relationship building and management
  • Organized
  • Hydradermabrasion
  • Microdermabrasion
  • Multitasking abilities
  • Excellent work ethic
  • Leadership
  • Guest Services Expertise
  • Facial waxing
  • Makeup application
  • Proper sanitation
  • Retail sales
  • Professional demeanor
  • Knowledge of both medical and botanical skincare treatments and ingredients

Certification

  • Chemical Peels - October 2023
  • Micro needling - November 2023
  • Microdermabrasion - November 2023
  • Dermaplaning - December 2023

Community Service

Urban Peak, Volunteer & Chair of Ignite Young Professionals Board, Denver, CO,

2020-Present

Ask me about the non-profit I want to start!

SOCIAL MEDIA

Instagram - @LKBSkin

Timeline

Salon Manager

FACE FOUNDRIÉ Cherry Creek
07.2024 - Current

Esthetician

Face Foundrie Cherry Creek
10.2023 - Current

Concierge

400 East Third Condominiums
10.2021 - 10.2023

Program Manager / Executive Administrative Assistant

Executive Forum
01.2021 - 10.2021

Bachelor of Arts - Strategic Communications & Political Science

University of Kansas

High School Diploma - undefined

Wheat Ridge High School

License - COZ724020 - Esthetics

SBMA - School of Botanical and Medical Aesthetics

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Kate Baier