Summary
Overview
Work History
Education
Skills
Timeline
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Kate Baldwin

Brooklyn,NY

Summary

Proven leader with a track record of enhancing operational efficiency at The Empire Hotel by streamlining housekeeping processes and ensuring top-notch guest satisfaction. Skilled in emergency response due to previous work experience as a lifeguard for multiple years. Adept at building positive relationships across departments, whether it is with colleagues, employees, employers, or students.

Overview

7
7
years of professional experience

Work History

Pest Control Apprentice

SBK Pest Control
Brooklyn, NY
04.2018 - Current
  • Applied chemicals, baits and traps in accordance with safety regulations.
  • Kept accurate records of all services rendered including customer information and notes regarding treatment activities.
  • Identified pests through visual inspection or trapping techniques.
  • Conducted inspections of residential, commercial and industrial properties to identify pest activity.
  • Responded promptly to emergency calls from customers requiring immediate assistance.
  • Assisted in the development of integrated pest management plans for clients.
  • Determined maintenance services costs, noting details in client reports.

Housekeeping Office Coordinator

The Empire Hotel
New York, NY
05.2024 - 08.2024
  • Assign rooms to housekeepers based on check-in/check-out schedules, guest preferences, and the number of rooms that need cleaning.
  • Ensure that housekeeping teams are clear on which rooms need special attention (e.g., suites, VIP rooms, or rooms with special requests).
  • Track and manage the inventory of essential supplies, such as towels, linen, shampoo, conditioner, soap, cleaning agents, and toiletries.
  • Make sure that housekeeping carts and supplies are delivered to the correct floors and rooms, ensuring that all areas have the necessary materials to clean effectively.
  • Act as a liaison between the housekeeping department and other hotel departments (e.g., front desk, maintenance, and management) to ensure smooth operations and prompt response to guest requests.
  • Notify maintenance if there are room issues or specific repairs needed, ensuring quick resolutions.
  • Keep track of guest requests for extra amenities (e.g., towels, pillows, or toiletries) and ensure these are delivered promptly.
  • Oversee housekeeping staff to ensure quality control and adherence to cleanliness standards.
  • Report any issues or complaints regarding room cleanliness or housekeeping staff performance.
  • Respond to urgent or last-minute room changes and ensure the necessary support and supplies are available for these changes.

National Park Service Lifeguard

NPS
Rockaway Park, NY
06.2023 - 09.2023
  • Perform water rescues and first aid on victims.
  • Perform successful preventive lifeguarding by executing high quality foot patrol.
  • Work alongside Parks Police and First Aid to create a safe environment for patrons at the beach.
  • Clean the beach of plastic, broken glass, and needles while taking appropriate safety measures and using appropriate protocol.
  • Successfully mitigate physical altercations among potentially violent patrons.
  • Reported any unsafe conditions or suspicious activity to management immediately.

Lifeguard

Breezy Point Surf Club
Breezy Point, NY
05.2021 - 09.2022
  • Monitor the activities of swimmers and beachgoers to ensure all patrons' safety.
  • Caution patrons against the use of unsafe beach areas, and illegal conduct.
  • Examine injured individuals, administer first aid, and monitor patrons in need.
  • Compile daily information on weather and beach conditions to ensure the conditions are safe.
  • Ensure all lifeguard stands have all necessary equipment.
  • Confirm and refill the First Aid box to be ready for any given situation.

Education

Bachelor of Science - Childhood Education

Iona University
New Rochelle, NY
05-2025

Skills

  • Communication: Excellent verbal and written communication, with a focus on effective teamwork and interdepartmental coordination
  • Problem-solving: Adept at resolving issues quickly, whether in housekeeping coordination, or emergency response
  • Time management: Strong ability to prioritize tasks, manage time effectively, and ensure the completion of critical tasks under pressure
  • Flexible teaching strategies: Adapt classroom management techniques to meet individual student needs, including differentiated strategies for students with behavioral challenges
  • Building Positive Relationships: Develop rapport with students, understanding their emotional and developmental needs to foster trust, respect, and cooperation
  • Classroom Environment Setup: Design a welcoming, organized, and safe classroom that encourages learning, and minimizes distractions

Timeline

Housekeeping Office Coordinator

The Empire Hotel
05.2024 - 08.2024

National Park Service Lifeguard

NPS
06.2023 - 09.2023

Lifeguard

Breezy Point Surf Club
05.2021 - 09.2022

Pest Control Apprentice

SBK Pest Control
04.2018 - Current

Bachelor of Science - Childhood Education

Iona University

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Kate Baldwin