Kate Ball
St. George
Summary
Detail-oriented Emergency Room Registrar with 3 years of experience in patient registration and healthcare collaboration. Proven ability to manage high volumes of registrations while ensuring accuracy and compliance with HIPAA regulations. Skilled in training staff and fostering strong patient relationships. Currently pursuing a Bachelor's degree in Nursing, complemented by an Associate's degree in Health Science, with previous certifications as a phlebotomist and CNA, and a recent certification as an LPN.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Room Registrar
St. George Regional Hospital
08.2022 - Current
- Managed a high volume of registrations daily in the emergency department while maintaining attention to detail and accuracy
- Managed patient registration process, ensuring accurate and timely collection of demographic and insurance information
- Collaborated with healthcare providers to verify insurance coverage and obtain necessary authorizations for procedures
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Assisted patients with completing necessary forms and provided guidance on financial assistance programs
- Responded to inquiries from patients regarding appointment scheduling, medical records requests, and general information about the facility
- Resolved billing discrepancies by coordinating with patients, insurance companies, and billing departments
- Performed data entry tasks accurately and efficiently to update patient records
- Trained new staff members on registration procedures, software systems, and customer service protocols
- Developed strong relationships with patients through effective communication skills and empathetic interactions
- Worked closely with clinical staff to ensure seamless coordination between front desk operations and patient care activities
Intern
McKay-Dee Hospital
08.2021 - 01.2022
- I was an intern in the OB/GYN office at the Intermountain Healthcare Layton Clinic and McKaydee Hospital.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a OB/GYN clinic.
Education
Bachelor's of Science in Nursing - Nursing
Utah Tech University
St. George, UT12-2025
Associate of Science - Pre-Nursing
Utah Tech University
St. George, UT12-2023
Skills
- Clinical documentation
- Compassionate patient care
- Quality improvement
- Medical team collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
Certification
- LPN - Licensed Practical Nurse
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support
- Phlebotomist
Timeline
Emergency Room Registrar
St. George Regional Hospital
08.2022 - Current
Intern
McKay-Dee Hospital
08.2021 - 01.2022
Bachelor's of Science in Nursing - Nursing
Utah Tech University
Associate of Science - Pre-Nursing
Utah Tech University
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