Kate Baranowska
SAN FRANCISCO,CA
Summary
Enthusiastic Server, with a high track record of meeting and exceeding sales goals, providing fast, high-quality customer service. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
19
19
years of professional experience
Work History
Server
Bill Of Fare Restaurant
2019.09 - 2023.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality in a high-volume breakfast restaurant
- Upsold specialty cocktails resulting in a 27% alcohol sales increase
- Consistently met or exceeded performance goals related to sales targets, and customer satisfaction ratings, resulting in a 31% increase in sales and raising the restaurant's ranking by 25% on Google maps
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport, driving 20% higher customer retention and repeat business
- Utilized communication practices with kitchen staff to deliver customer meals promptly
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Reduced order delivery time by 17% by effectively communicating with the back-of-the-house
Poker Dealer
Casino Matrix
2012.03 - 2019.09
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Provided crucial support during large-scale poker tournaments by assisting with registration, table assignments, and event logistics.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Server
Garden City Casino
2008.01 - 2012.03
- Assisted management team with a menu restructuring to promote food items with the highest margin, increasing sales by 25%
- Established menu knowledge, and built rapport with customers to achieve an average order size of 10 % over the target
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality in a high volume, fast fast-paced environment
- Utilized communication practices with kitchen staff to deliver customer meals promptly
- Assisted coworkers in rush-hour periods by taking extra orders and bringing out prepared dishes
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations
Server
Cafe Milano At Peppermill Casino & Resort
2006.07 - 2007.12
- Managed multiple tables simultaneously in a high-paced, high-volume volume 24-hour coffee shop
- Provided exceptional customer service and trained junior staff yielding in 20% increase in positive online reviews
- Upsold entrees to meals and cocktail specials, increasing alcohol sales by 21% and average check size by 33%
- Liaised between front- and back-of-the-house teams, reducing order delivery time by 26%
- Utilized POS system to efficiently process customer orders and ensure accurate billing
Cocktail Server/Bartender
Atlantis Casino & Resort
2004.07 - 2005.07
- Managed service, order of beverages, and delivery on a high-paced casino floor
- Managed cash transactions accurately, ensuring the proper handling of payments and tips
- Boosted beverage sales through strategic upselling techniques and promoting daily specials
- Increased repeat clientele by building rapport with patrons and anticipating their preferences
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs
- Improved inventory management by consistently tracking stock levels and communicating shortages to supervisors on time
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty
- Provided attentive service, regularly checking in on guests to ensure their needs were met
Education
Bachelor of Arts - Business Administration And Management
University of Gdansk
Gdansk, Poland06.2004
Skills
- Sales expertise
- Collaborative
- Customer Service
- Detail oriented
- Time management
- Leadership
- Marketing
Timeline
Server
Bill Of Fare Restaurant
2019.09 - 2023.03
Poker Dealer
Casino Matrix
2012.03 - 2019.09
Server
Garden City Casino
2008.01 - 2012.03
Server
Cafe Milano At Peppermill Casino & Resort
2006.07 - 2007.12
Cocktail Server/Bartender
Atlantis Casino & Resort
2004.07 - 2005.07
Bachelor of Arts - Business Administration And Management
University of Gdansk
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