Kate Barbane
Gualala,CA
Summary
Dynamic and results-driven professional with extensive experience in both hairstyling and management roles, notably at Great Clips. Excelled in fostering team collaboration and optimizing operational efficiency, significantly enhancing customer satisfaction and salon revenue. Skilled in organizational abilities and customer service, adept at problem-solving and staying abreast of industry trends. Motivated team member offering strong work ethic and positive attitude. Highly effective in fast-paced work environments. Licensed in California and Missouri for over 10 years of experience in high-end day spas and salons. Dedicated Salon Manager bringing 4 years of progressive experience in industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Hairstylist/Management
Mane Street Hair Salon
2020.03 - Current
- Created a welcoming atmosphere within the salon by fostering strong relationships among staff members and promoting open communication channels between employees at all levels.
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Optimized workflow processes within the salon environment by delegating tasks effectively, ensuring all team members were working efficiently and productively.
- Streamlined appointment scheduling to maximize daily bookings while minimizing wait times for clients.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
Server
Trinks/Seafood Shack
2019.12 - 2020.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hairstylist
Lady Janes
2018.11 - 2019.11
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
Hairstylist
Great Clips
2018.04 - 2018.11
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
Hairstylist Booth Renter
Skinluv
2017.02 - 2018.04
- Educated clients about proper hair care techniques using various tools such as straighteners, curling irons, or blow dryers for optimal results at home.
- Collaborated with other booth renters to maintain a clean, organized, and professional work environment within the salon.
- Streamlined appointment scheduling and managed time efficiently to accommodate multiple clients per day.
- Built a solid rapport with fellow stylists in the salon encouraging collaboration whenever possible to create a positive work atmosphere.
Server/Manager
Thai Kitchen
2015.09 - 2018.04
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Liaised between servers and upper management to address issues and manage challenges.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Retail Worker
Aubergine Vintage Emporium
2015.01 - 2015.07
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Hairstylist Apprentice & Booth Renter
Amplify Salon
2013.12 - 2015.06
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Studied advanced techniques to develop proficiency and better serve customers.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Participated in hands-on learning experiences alongside expert stylists, honing technical skills necessary for career advancement within the industry.
Education
Cosmetology License - Cosmetology
Le Melange Academy of Hair
Napa, CA11.2013
GED -
Vintage High School
Napa, CA07.2012
Skills
- Strong decision-making
- Professionalism and Ethics
- Organizational abilities
- Staff Training and Development
- Inventory Control Expertise
- Appointment scheduling efficiency
- Social Media Promotion
- Sales and Retail Experience
- Up-to-date Industry Trends
- Customer Service
- Problem-solving skills
- Safety awareness
Timeline
Hairstylist/Management
Mane Street Hair Salon
2020.03 - Current
Server
Trinks/Seafood Shack
2019.12 - 2020.03
Hairstylist
Lady Janes
2018.11 - 2019.11
Hairstylist
Great Clips
2018.04 - 2018.11
Hairstylist Booth Renter
Skinluv
2017.02 - 2018.04
Server/Manager
Thai Kitchen
2015.09 - 2018.04
Retail Worker
Aubergine Vintage Emporium
2015.01 - 2015.07
Hairstylist Apprentice & Booth Renter
Amplify Salon
2013.12 - 2015.06
Cosmetology License - Cosmetology
Le Melange Academy of Hair
GED -
Vintage High School
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