Summary
Overview
Work History
Education
Skills
Timeline
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Kate Bauman

Kate Bauman

Broken Arrow,Oklahoma

Summary

I believe in creating a positive work experience, driven by success.

Diligent associate with a solid background in managing front desk operations and ensuring smooth visitor experiences.

Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. While being a natural leader, I am a collaborative team player focused on achieving results and adapting to changing needs seamlessly.

Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

18
18
years of professional experience

Work History

Receptionist/office admin

Brown, Chism & Thompson
11.2020 - Current
  • Managed a high volume of incoming calls and inquiries, consistently providing prompt and friendly customer service to clients and visitors.
  • Maintained an organized and efficient office environment, including scheduling appointments, managing correspondence, and ordering office supplies.
  • Developed and implemented new procedures for tracking and processing invoices, resulting in a 30% reduction in payment processing time.
  • Coordinated and planned company events, including meetings, conferences, and social gatherings, leading to increased employee morale and engagement.
  • Scheduled meetings for the partners and processed tax returns (binding the hard copy together)

Assistant manager

Walmart
08.2016 - 05.2020
  • Successfully managed a team of employees to achieve daily sales goals, resulting in a 20% increase in revenue.
  • Implemented new training programs for staff, resulting in a 25% increase in customer satisfaction ratings.
  • Developed and executed promotional events, resulting in a 30% increase in foot traffic and sales.
  • Collaborated with upper management to streamline inventory management processes, reducing waste and increasing efficiency by 15%.
  • Ran the store during the evening shift with my support manager (directly below me) and insured freight was taken off trucks and placed accurately on shelves.
  • Created displays of various items to drive customer consumption.
  • Dealt with customer complaints, employee issues, or whatever may occur that needed upper management.

Assistant manager/pawn broker

Cash America Pawn
10.2008 - 05.2016
  • Supervised a team of 5 employees to ensure daily operations were efficient and sales goals were consistently met.
  • Negotiated and closed high-value loan and sales transactions resulting in a 15% increase in monthly revenue.
  • Implemented new inventory management system resulting in a 20% reduction in inventory discrepancies.
  • Trained and coached employees on customer service, sales, and cross-selling resulting in a 25% increase in repeat customers.

Cake decorator

Walmart
06.2007 - 09.2008
  • Designed and executed custom cake orders for weddings, birthdays, and other special events, resulting in consistent positive feedback from clients and increased sales.
  • Managed inventory of baking supplies and ingredients, ensuring timely and efficient ordering and restocking to meet production needs.
  • Trained and supervised new team members in decorating techniques and proper sanitation and safety procedures, resulting in a cohesive and skilled staff.
  • Collaborated with event planners and vendors to create visually stunning dessert displays and increase brand recognition, leading to repeat business and referrals.

Education

Associate Degree In Veterinary Technology - Veterinary Science

Tulsa Community College
Tulsa, OK

Skills

  • Customer Service
  • Problem solving
  • Working in group or alone
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Office administration

Timeline

Receptionist/office admin

Brown, Chism & Thompson
11.2020 - Current

Assistant manager

Walmart
08.2016 - 05.2020

Assistant manager/pawn broker

Cash America Pawn
10.2008 - 05.2016

Cake decorator

Walmart
06.2007 - 09.2008

Associate Degree In Veterinary Technology - Veterinary Science

Tulsa Community College

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