Summary
Overview
Work History
Education
Skills
School Clubs and Activities
Timeline
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Kate Bautista

Fort Smith,AR

Summary

Fast learning and detail-oriented professional with strong problem-solving and teamwork skills. Experienced in providing support, coordinating projects, and improving processes through effective documentation and system development. Skilled in guest relations and ensuring a smooth customer experience. Able to manage multiple tasks, streamline operations, and contribute to overall team success.

Overview

4
4
years of professional experience

Work History

Customer Experience Operations Specialist

Summit Utilities
Fort Smith, AR
04.2023 - Current
  • Testing new system enhancements to expand customer self-service capabilities, and improve daily operations for customer service representatives.
  • Managing a ticketing system to handle issues and access requests, ensuring efficient assignment and resolution.
  • Coordinating weekly team meetings to review entered and assigned tickets for updates, questions, and concerns that may occur with certain issues.
  • Coordinating cross-departmental meetings to present updates and final results for system implementation.
  • Managing and learning multiple systems within reach to better my knowledge, learn more, and enhance those systems as well.

Back Office

Summit Utilities
Fort Smith, AR
11.2022 - 04.2023
  • Responded to customer emails addressing inquiries and resolving issues efficiently.
  • Handled emergency calls with urgency and professionalism, ensuring prompt resolution.
  • Managed and processed BPEM Cases, conducting investigators and escalating complex issues as needed.
  • Participated in team meeting to set goals, delegate tasks, and align on priorities.

Customer Service Representative

Summit Utilities
Fort Smith, AR
05.2022 - 11.2022
  • Listening to customer requests and questions to provide the best solutions and answers possible.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Front Of House Support

Hideaway Pizza
Fort Smith, AR
06.2021 - 03.2022
  • Managed the daily checklist and delegated assignments to keep the restaurant professional and customer-ready.
  • Maintained restaurants reputation for service excellence by effectively overseeing FOH team.
  • Developed new strategies to improve customer loyalty and maintain high satisfaction rates with consistent service.
  • Modeled excellent customer service to encourage staff to proactively assist customer and meet needs, building customer loyalty and retention.

Education

High School Diploma -

Southside High School
Fort Smith, AR
05-2022

Skills

  • Fast learner
  • Teamwork
  • Problem solving
  • Support
  • Coordination
  • Guest Relations
  • Project management
  • Process documentation
  • System development

School Clubs and Activities

  • Member, [Spanish Club].
  • Member, [Habitat for Humanity].
  • Member, [Family, Career, and Community Leaders of America].

Timeline

Customer Experience Operations Specialist

Summit Utilities
04.2023 - Current

Back Office

Summit Utilities
11.2022 - 04.2023

Customer Service Representative

Summit Utilities
05.2022 - 11.2022

Front Of House Support

Hideaway Pizza
06.2021 - 03.2022

High School Diploma -

Southside High School

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Kate Bautista