Kate Baxter
Sammamish,Washington
Summary
With a proven track record in customer service excellence, I bring invaluable experience as a restaurant hostess and golf course staff member. As a hostess, I adeptly managed reservations, greeted guests warmly, and ensured seamless dining experiences. At the golf course, I demonstrated versatility by assisting players, maintaining course conditions, and delivering exceptional service throughout. With a keen eye for detail and a dedication to exceeding expectations, I thrive in fast-paced environments, consistently contributing to team success and fostering positive guest interactions.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Tipsy Cow
01.2023 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Guest Services
Redmond Ridge Golf Course
01.2021 - 01.2023
- Delivered excellent guest services by answering inquiries from visitors.
- Used downtime between customer orders to fulfill other guest services.
- Collaborated with other departments to ensure seamless coordination of guest services.
- Supported successful events by overseeing logistics, staff management, and guest services.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Developed strong working relationships with team members to provide seamless guest services.
- Proactively communicated with other departments to ensure smooth coordination of guest services.
Education
High School Diploma -
Skyline High School
Sammamish06.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Cash Handling
- Complex Problem-Solving
- Handling Complaints
Timeline
Restaurant Hostess
Tipsy Cow
01.2023 - 08.2023
Guest Services
Redmond Ridge Golf Course
01.2021 - 01.2023
High School Diploma -
Skyline High School
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