KATE BEATY
Casa Grande,AZ
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
11
11
years of professional experience
Work History
Sales Associate
IKEA
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Recovery Co-Worker
Ikea
07.2022 - Current
- Ensures all recovery processes are completed in a consistent manner
- This includes repackaging, confirmation, recycling, building, pricing, and maintaining the spare parts library
- Ensures a safe shopping and work environment at all time
- Within the recovery department, gives products a second chance while keeping the financial result, quality, and sustainability in mind.
Customer Service Representative
IKEA
11.2021 - 07.2022
- Coordinated with specific departments to help customers find product advice and information
- Addressed returns and exchanges and assisted customers with refunds or product replacements
- Answered customer questions regarding products and services, company policies, and pricing
- Enhanced customer satisfaction with fast, knowledgeable service
- Provided product information and recommended specific items to meet needs or alternative choices for out-of-stock products.
Customer Service Cashier
IKEA
08.2021 - 11.2021
- Checked promotional flyers, signage and other advertisements to verify sale prices and items
- Communicated effectively with managers, supervisors and other associates
- Merchandised products and maintained display organization on sales floor and at front lanes
- Discussed promotions and special offers to customers to increase sales.
Telephone Customer Service Representative
Taiwan Mobile Co., Ltd
03.2019 - 06.2020
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Food and Beverage Attendant
Ayers Rock Resort
08.2017 - 12.2018
- Executed cash transactions quickly and accurately
- Worked in close collaboration with team members to ensure customers received high-quality service
- Assembled and served meals according to specific guest requirements.
Front Desk Receptionist
Ayers Rock Resort
08.2017 - 12.2018
- Greeted, assisted, and directed visitors in a pleasant and professional manner
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center
- Responded to inquiries and room requests made online, by phone or email.
Waitress Barista
Barkly Homestead Wayside Inn
03.2017 - 07.2017
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Customer Service Representative
ELAND Group
01.2016 - 02.2017
- Assessed customer needs and upsell products and services to maximize sales
- Relayed productive customer feedback to marketing teams
- Assessed customer account information to determine current issues and determine potential solutions.
Customer Service Representative
Taiwan Business Bank
09.2013 - 12.2015
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs
- Interviewed customers' issues and reported feedback to management team.
Education
Bachelor of Finance - Finance -
Providence University
Taichung, Taiwan06.2011
Skills
- Client counseling
- Patient advocacy
- Case management
- Progress reporting
- Problem solving
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Goal-Oriented
- Outgoing Personality
Timeline
Sales Associate
IKEA
03.2023 - Current
Recovery Co-Worker
Ikea
07.2022 - Current
Customer Service Representative
IKEA
11.2021 - 07.2022
Customer Service Cashier
IKEA
08.2021 - 11.2021
Telephone Customer Service Representative
Taiwan Mobile Co., Ltd
03.2019 - 06.2020
Food and Beverage Attendant
Ayers Rock Resort
08.2017 - 12.2018
Front Desk Receptionist
Ayers Rock Resort
08.2017 - 12.2018
Waitress Barista
Barkly Homestead Wayside Inn
03.2017 - 07.2017
Customer Service Representative
ELAND Group
01.2016 - 02.2017
Customer Service Representative
Taiwan Business Bank
09.2013 - 12.2015
Bachelor of Finance - Finance -
Providence University
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