Kate Beckmann
Jacksonville,FL
Summary
High energy and goal oriented with over 11 years experience as a restaurant and deli manager. Highly efficient with a strong knowledge of the food and beverage industry. Able to apply skills and proficiencies from my experience in the restaurant business to any field and position given the opportunity. Customer service driven and motivated. Able to learn quickly and be self sufficient as needed as well as take the lead when called upon.
Overview
24
24
years of professional experience
Work History
Deli Manager
Publix
06.2020 - Current
- As Deli Manager, I am responsible for maintaining not only the customer service experience but also all of the ordering for our department
- We have quarterly inventory as well
- Much of my day to day is ensuring the sales floor is maintained properly with not only our fresh items such as sandwiches and salads made in house, but also our various varieties of other products offered in the deli.
General Manager
Tijuana Flats
07.2017 - 06.2020
- As General Manager, I was responsible for all aspects of the restaurant
- I oversaw all day to day operations, utilizing my 2 assistant managers to complete their manager roles
- I ran bi-weekly manager meetings along with a quarterly meeting for all team members
- I wrote our budget and profit & loss for each month
- I managed the labor costs to the sales to ensure we hit our target numbers and bring as much profit to the bottom line as possible
- I wrote our monthly manager schedule and finalized all team member schedules before posting to Hot Schedules
- This was a very hands on job, with all managers having an active part of every position, all the way from prep to front of house business
- As General Manager, I had to maintain our sales while driving productivity from our staff, all the while building morale in the restaurant
- Guest satisfaction was our number one goal, which I was responsible for
- In order to get all that was needed to be done in a days work, manager timeline and multitasking was a requirement that must be met in every situation, every single day.
Manager
Brinker International - Chili's
01.2016 - 07.2017
- As Kitchen Manager, I was responsible for hiring all Heart of the House Team Members
- I wrote the kitchen and prep schedules and maintained the cleanliness in the kitchen
- I was in charge of all new menu rollouts, which happened every quarter.
Area Training Manager
Brinker International - Chili's
01.2010 - 01.2017
- In this position, I was responsible for rolling out all new initiatives from training to menu rollouts for all 8 restaurants in our area
- My training also involved traveling to our area Chili's to ensure all training processes and practices were being followed
- I was privileged to travel and train Team Members and managers when Chili's had a major kitchen overhaul
- My role also included running quarterly training meetings for 8 fellow managers and their training teams.
Hospitality Manager
Brinker International - Chili's
01.2012 - 01.2016
- As Hospitality Manager, I was responsible for hiring all front of the house Team Members from Host to Server, Bartenders, togo and Quality Assurance
- I also was responsible for all 5 of these schedules every week
- I was in charge of running shifts, sticking to a very strict manager timeline and the constant Team Member coaching needed for a fast paced restaurant
- I have also filled in as Kitchen Manager and General Manager when needed at this location.
Server/Training Captain
Brinker International - Chili's
01.2007 - 01.2010
- I transferred to this Chili's when we moved from Georgia to Florida
- I quickly became the Trainer Captain since I had already worked hard at the Chili's I came from to earn this position
- Within a short period of time and with hard work, I was able to move into the Trainer Captain role to help set up systems that had fallen to the wayside
- I was able to reestablish Chili's Corporate standards as to organization, cleanliness and the Company's Brand Standards.
Server/Bartender/Trainer Captain
Brinker International - Chili's
01.2002 - 01.2006
- I was hired as a server for this Chili's when it was being built
- I helped to open this restaurant, which gave me a lot of opportunities to learn Chili's inside and out from Corporate Trainers
- Since I had never been a server before, I used the Trainers knowledge to help me learn all I needed to move up to the bartender position and from there become Trainer Captain for the restaurant.
Personal Assistant
Harris Beach Law Firm
01.2001 - 01.2002
- I started out as a receptionist/errand runner
- I was able to use my knowledge of Microsoft Word and Excel along with my excellent typing skills, to move into the position of Personal Assistant to one of the lawyers at this firm
- I did everything from keeping his calendar, transcribing letters, preparing for court cases, fact checking and running errands.
Education
High School -
Afton Central School
Afton, NY01.1998
Skills
- Excellent and exemplary customer service skills
- Problem solver when faced with challenges
- Food certification
- Efficient at multi-tasking
- Able to jump into any position in the restaurant to help out, whether it is cooking on the line or taking togo orders
- Customer Service
- Managing labor
- P&L
- Produce orders
- Invoicing
- Scheduling
- Training
- Coaching
- Running both Team Member and Manager meetings
- Enjoy coaching Team members and seeing their progress under my guidance
Timeline
Deli Manager
Publix
06.2020 - Current
General Manager
Tijuana Flats
07.2017 - 06.2020
Manager
Brinker International - Chili's
01.2016 - 07.2017
Hospitality Manager
Brinker International - Chili's
01.2012 - 01.2016
Area Training Manager
Brinker International - Chili's
01.2010 - 01.2017
Server/Training Captain
Brinker International - Chili's
01.2007 - 01.2010
Server/Bartender/Trainer Captain
Brinker International - Chili's
01.2002 - 01.2006
Personal Assistant
Harris Beach Law Firm
01.2001 - 01.2002
High School -
Afton Central School
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