Kate Bergman
Chugiak,AK
Summary
Optimistic and highly motivated, personable individual. Strong people skills, enjoys meeting with new clients and real go-getter.
Talented Manager with expert team leadership, planning and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Glacier Guide
Matanuska Glacier
- Built personal relationships with clients to create a great experience.
- Communicated professionally with customers, answering questions and addressing concerns, pointing out important features and offered further details about the Glacier.
- Adapted to unexpected schedule changes by being flexible and adjusting routes and timing to keep tours moving smoothly.
Move-In Coordinator
Tallgrass Creek, Erickson Living Retirement Community
11.2019 - 06.2020
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Anticipated needs of adult children and the new residents as they transitioned into Continuing Care - AL, MC, LTC.
- Communicated with insurance companies and Nurses to updated and transfer resident medical assessments and records.
Volunteer Visa- Full Time Waitress & Bakery Chef
Capernwray Hall, Torchbearer Int'l
08.2011 - 05.2012
- Ministry as waitress & bakery chef on a Volunteer Visa -Coordinator of an elegant Ladies' Afternoon Tea for 80+ women
- Displayed enthusiasm and promoted excellent service to customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update menus, allergies, and dinning numbers.
Guest Service Coordinator, Teen Mentor CollegeDean
Victory Bible Camp & Retreat Center
01.2009 - 05.2023
- Anticipated the needs of each guest group. Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions to maintain customer satisfaction.
- Updating and assisting with remodeling projects in the retreat facilities.
- Health Aid, Counselor in 2009- Certified CHA Horse Wrangler teaching in 2010 - Assistant Director of Alpine and Ranch Camp, leading my team of counselors and wranglers in 2011, 2013 & 2020 - Guest Service Coord. in 2020-2021-Dean of Counselors-Camper mentorship to lead, disciple, and care for their emotional, mental, and spiritual needs in 2021 -2023
Manager
Local Coffee Shop In Palmer AK
09.2022 - 02.2023
- Trained, managed and motivated baristas to create consistent, quality coffee and anticipate customers' needs.
- Created value in being a team player, encouraging healthy work dynamics, and expectations for first-job employees.
Fine Jewelry Consultant
Tivol
10.2018 - 11.2019
Sales & Leasing Consultant
Cadillac
04.2017 - 09.2018
Assistant Saddlebred Horse Trainer
Everglades Farm, Liberty MO
02.2017 - 04.2017
Head Waitress
The River Club Kansas City
11.2016 - 01.2017
Summer Camp Counselor
Hidden Acres CCC
05.2008 - 08.2008
Education
B. S - Advanced Biblical Studies, Music
Calvary University
Kansas City, MORavencrest Chalet, Torchbearers Int'l.
Estes Park, COSkills
- Teachable and Creative
- Complex Problem-Solving
- Customer Support
- Leadership
- Verbal and Written Communication
- Administration
- Organization
- Sales
Timeline
Manager
Local Coffee Shop In Palmer AK
09.2022 - 02.2023
Move-In Coordinator
Tallgrass Creek, Erickson Living Retirement Community
11.2019 - 06.2020
Fine Jewelry Consultant
Tivol
10.2018 - 11.2019
Sales & Leasing Consultant
Cadillac
04.2017 - 09.2018
Assistant Saddlebred Horse Trainer
Everglades Farm, Liberty MO
02.2017 - 04.2017
Head Waitress
The River Club Kansas City
11.2016 - 01.2017
Volunteer Visa- Full Time Waitress & Bakery Chef
Capernwray Hall, Torchbearer Int'l
08.2011 - 05.2012
Guest Service Coordinator, Teen Mentor CollegeDean
Victory Bible Camp & Retreat Center
01.2009 - 05.2023
Summer Camp Counselor
Hidden Acres CCC
05.2008 - 08.2008
Glacier Guide
Matanuska Glacier
B. S - Advanced Biblical Studies, Music
Calvary University
Ravencrest Chalet, Torchbearers Int'l.
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