Summary
Overview
Work History
Education
Skills
Timeline
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Kate Bortells

Grants Pass,OR

Summary

To continue to be an enthusiastic professional with demonstrated success promoting the City of Grants Pass.

Overview

11
11
years of professional experience

Work History

Floor Manger

Shoefly Oregon
09.2021 - Current
  • Oversee employee performance, correct problems for increased efficiency in order to maintain productivity.
  • Coach employees and train on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Make personal recommendations for customers by sharing product knowledge and demonstrating product.


Ambassador

Grants Pass Welcome Center
05.2017 - 09.2021
  • Greeted customers to create an exceptionally warm and friendly atmosphere.
  • Highlighted all that the City of Grants Pass has to offer to visitors and current residents. Everything from restaurant recommendations to Ghost towns!
  • Engaged guests in conversation to offer hospitality, aid in services and engender trust.
  • Assisted team with operational policies and procedures to drive services such as annual parades and events.


Teller

Evergreen Federal Bank
06.2012 - 05.2017
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Education

High School Diploma -

San Rafael High School
San Rafael, CA
06.1979

Skills

  • Making Grants Pass a delightful destination
  • Employee Coaching and Motivation
  • Customer Loyalty
  • Dependable
  • Hardworking
  • Ability to work with diverse population, team oriented, caring "people" person

Timeline

Floor Manger

Shoefly Oregon
09.2021 - Current

Ambassador

Grants Pass Welcome Center
05.2017 - 09.2021

Teller

Evergreen Federal Bank
06.2012 - 05.2017

High School Diploma -

San Rafael High School

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Kate Bortells