- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Kate Brown
Pleasant Hill,CA
Summary
Personable, friendly, and compassionate professional with a basic foundation in psychology and counseling theory. Dedicated to providing empathetic support and culturally sensitive therapeutic interventions to individuals in need. Goal is to promote mental well-being and facilitate positive change for clients. Understands the importance of client confidentiality and possesses strong active listening and empathy skills. Excels in creativity, problem-solving, and multitasking, allowing for effective addressing of unique client needs. Committed to fostering positive client outcomes and building meaningful therapeutic relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Applied Behavior Consultants, Inc.
11.2017 - 08.2024
- Day to day office operations
- Interviewed, recruited and onboarded new staff for high-performing administration team.
- Coordinated hiring and scheduling to double client services volume provided over 6 month period.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Implemented continuous improvement strategies within the department for increased productivity levels.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw department pilot of new scheduling/billing program
Sales Manager/Trainer
Massage Envy Spa
10.2013 - 11.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction and retention.
- Hired, trained and Led a successful sales team by providing motivational coaching and performance-based incentives.
- Implemented gamification techniques in training sessions, boosting learner engagement and participation.
- Promoted superior experience and retention by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Inventory/ordering
- Provided ongoing training and mentorship for sales staff, fostering professional development and career growth.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Barista and Cashier
Geppettos Caffe
12.2012 - 10.2013
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Work Study Admin/Clerical Assistant
John F. Kennedy University
12.2012 - 06.2013
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Volunteer
Rainbow Community Center
02.2013 - 05.2013
- Assisted in setup and cleanup of monthly LGBTQ Senior luncheon
- Interviewed Senior members via video for Gay and Lesbian generations project
- Manned Rainbow Community Center booth at the 2013 Concord Gay Pride Celebration
Certified Phlebotomy Technician I
John Muir Health
12.2004 - 04.2011
- Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
- Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
- Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
- Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
Education
Master of Arts - Psychology
John F. Kennedy University
Pleasant Hill, CA01.2013
Associate's Degree - Liberal Studies
Santa Barbara City College
Santa Barbara, CA01.2001
Skills
- Microsoft Office Suite
- Millennium scheduling program
- Central Reach scheduling program
- Teamwork and collaboration
- Problem-solving
- Time management
- Emotional intelligence
- Excellent communication
- Adaptability and flexibility
- Team building
- Self motivation
- Multitasking Abilities
Certification
- American Red Cross Training Provider
- American Red Cross Adult and Pediatric First Aid, CPR & AED Certificate
Interests
Timeline
Office Manager
Applied Behavior Consultants, Inc.
11.2017 - 08.2024
Sales Manager/Trainer
Massage Envy Spa
10.2013 - 11.2017
Volunteer
Rainbow Community Center
02.2013 - 05.2013
Barista and Cashier
Geppettos Caffe
12.2012 - 10.2013
Work Study Admin/Clerical Assistant
John F. Kennedy University
12.2012 - 06.2013
Certified Phlebotomy Technician I
John Muir Health
12.2004 - 04.2011
Associate's Degree - Liberal Studies
Santa Barbara City College
Master of Arts - Psychology
John F. Kennedy University
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