Kate Byrd

Girls Counselor + Assistant Girls Director

• Supported Girls Director, managed staff, handled various situations involving camper and parent complaints and requests, stepped in as Girls Director when needed.
• Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
• Helped campers build confidence and self-esteem through consistent guidance and mentoring.
• Assisted homesick children, actively listening to concerns and providing emotional support.
• Promoted new and recurring camp events and activities to increase participation and sign-ups.

Challenge Course Facilitator

• Explained principles, techniques and safety requirements to activity participants to prevent injury.
• Arranged and inspected safety equipment and site resources to facilitate various entertaining activities for campers.
• Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate.
• Enforced discipline and policies to protect safety of recreational activity participants.

• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained reception area to provide a consistently clean and pleasant environment for customers.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
• Trained new team members in cash register operation, stock procedures and customer services.
• Answered customer questions and used suggestive selling techniques to promote add-on sales.
• Cleaned blenders, mopped and swept floors and stocked coolers. Executed opening and closing procedures.