Kate Calles, MTD
Summary
Over fifteen years of corporate learning leadership, change management, new process/system implementation, and employee development experience. Accustomed to handling sensitive and confidential information. Demonstrated history of courageous conversations, meeting tight deadlines, producing high quality work, and having good working relationships with stakeholders, employees, and subject matter experts. Diplomatic and tactful with professionals at all levels. Flexible, versatile, and able to maintain a sense of humor under pressure. Continually recognized for outstanding attitude, willingness to support, and ability to lead highly effective and healthy teams
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corporate Trainer III
Waste Management Company
02.2015 - Current
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Prepared educational materials such as module summaries, videos and informational packets.
- Authored, updated and implemented training procedures.
- Developed training programs to meet company objectives.
- Developed effective training manuals, modules and teaching aids.
- Improved organizational efficiency and control costs by educating [Number] employees on resource and time management.
HR Specialist
Flagstar Bank, FSB
05.2014 - 01.2015
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Mortgage Underwriter
Flagstar Bank, FSB
06.2009 - 11.2013
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Verified integrity of applicants' information to minimize fraud.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
Education
Master of Science - Training & Development
Oakland University
Rochester, MI08.2012
Master of Science - Human Resource Management
Baker College
Auburn Hills08.2007
Skills
- Data Tracking
- Training Manuals and Processes
- Online Training
- Educational Material Development
- Customer Needs Assessments
- Training Assessment
- Coaching and Development
- Corporate Communications
- New Employee Training
- Corporate Training Programs
- Course Design
- Course Development
- Learning Techniques
- Adult Learning Theories
Accomplishments
Customer Service Standardization Team : Served as Customer Experience subject matter expert in multiple standardization initiatives rolled out between June 2022 and the present, which include:
· Conducted discovery research
· Worked with stakeholders in multiple departments
· Wrote standard operating procedures
· Change management and business readiness
· Developed training deliverables
· Led new initiative training rollouts
Design multiple learning modules: Curriculum design of multiple Rise modules that replaced and improved current ILT modules. Including preparing storyboards, the client review process, and development of participant and facilitator guides.
CSR/ICR New Hire Updates: Helped create a consistent and effective process for updating New Hire CSR and ICR materials and performed updates quarterly.
Maintain Training Database: Maintain the updating of Mid-America Systems (MAS) Training database environments for seventeen market areas to ensure trainers and all new hires have the most updated account information available for training purposes.
Assist Learning Consultant : Four+ years assisting CE Learning Consultant on a multitude of projects, including direct client facing meetings, needs analysis, structuring curriculum, and updating and maintenance of training materials and other deliverables.
Certification
- Certified Master Trainer, Association for Talent Development (ATD), 2017
- Designing Learning Certificate, Association for Talent Development (ATD), 2018
- E-Learning Instructional Design Certificate, Association for Talent Development (ATD), 2020
- L eadership Essentials Certificate, Cornell University, 2022
- Instructional Design Principles Certificate, Eduflow Academy, 2023
- Virtual Facilitation Training, 2018
Languages
Spanish
Elementary
Timeline
Corporate Trainer III
Waste Management Company
02.2015 - Current
HR Specialist
Flagstar Bank, FSB
05.2014 - 01.2015
Mortgage Underwriter
Flagstar Bank, FSB
06.2009 - 11.2013
Master of Science - Training & Development
Oakland University
Master of Science - Human Resource Management
Baker College
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