Katelyn Cantrell
West Linn
Summary
Dynamic and detail-oriented professional with a proven track record as a caregiver, excelling in managing records and maintaining multiple calendars and schedules at one time. A self-motivated team player skilled in efficient time management and customer service, dedicated to enhancing client satisfaction and fostering positive relationships through effective communication and problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
Independant
11.2023 - 09.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Fostered risk-free environments to promote improved patient outcomes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Front Desk Supervisor
Central City Concern Housing
09.2021 - 10.2022
- Managed detailed entry and exit records for building occupants.
- Secured visitor identification ensuring site safety.
- Processed staff and resident packages upon arrival.
- Monitored maintenance concerns and documented findings.
- Compiled extensive summaries of client-related findings.
- Executed cleaning and maintenance responsibilities.
- Verified the security of the premises through walk-around assessments.
Supplemental Nutrition Coach
GNC Live Well
05.2015 - 10.2016
- Guided clients in selection of effective nutritional supplements based on individual needs.
- Explained nutritional principles for long-term well-being.
- Promoted a positive mindset around dietary changes by highlighting small successes and celebrating achievements throughout the coaching
- Kept abreast of the latest developments in nutrition education.
Brand Ambassador
Dicks Sporting Goods
05.2015 - 08.2016
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Provided exceptional customer service to drive satisfaction.
- Greeted customers warmly and pleasantly answered questions
Customer Service Representative
Cricket
09.2014 - 05.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls and persons efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Hair Color Consultant
Sallys Beauty Supply
03.2013 - 08.2014
- Increased client satisfaction by providing personalized color consultations.
- Assisted clients in selecting colors that complemented their personal style, resulting in increased confidence in color choices.
- Ensured mastery of evolving standards related to hair color and bleaching processes.
- Basic janitorial tasks
Education
General Studies Diploma - General Studies
Marshall High School
Bend, ORN/A - General Studies
Portland Community College
Portland, ORSkills
- Detail oriented
- Team player
- Self-motivated
- Sociable
- Team player
- Efficient time management
Certification
- Business and economics certifications.
- Bloodborne pathogens certifications.
- CPR AED certifications.
- First Aid certifications.
Timeline
Caregiver
Independant
11.2023 - 09.2024
Front Desk Supervisor
Central City Concern Housing
09.2021 - 10.2022
Supplemental Nutrition Coach
GNC Live Well
05.2015 - 10.2016
Brand Ambassador
Dicks Sporting Goods
05.2015 - 08.2016
Customer Service Representative
Cricket
09.2014 - 05.2015
Hair Color Consultant
Sallys Beauty Supply
03.2013 - 08.2014
General Studies Diploma - General Studies
Marshall High School
N/A - General Studies
Portland Community College
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