Kate Carr
Alpine,WY
Summary
Operations leader with a strong background in project management, administrative coordination, and customer service within the trade and healthcare industries. Proven track record in optimizing processes, managing teams, and driving operational efficiency. Adept at balancing budgets, streamlining workflows, and fostering strong client and vendor relationships. Passionate about contributing to the success and growth of dynamic organizations. Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Administrative Coordinator / HVAC Service Manager
Boreal Property Management
Jackson, WY
08.2024 - Current
- Coordinated HVAC service operations and maintained accurate inventory records
- Fostered vendor partnerships, negotiated contracts, and ensured service quality
- Developed operational reports to support management in strategic planning
- Gathered, entered and updated data to maintain departmental records and databases.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Oversaw travel arrangements for staff, including flight bookings, accommodations, and itineraries, optimizing budget and preferences.
- Proofread correspondence before sending out on behalf of the executive team.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Home Health Office Manager
St. John's Health
Jackson, WY
06.2021 - 11.2023
- Oversaw office operations for the Home Health department
- Managed scheduling, patient relations, and insurance documentation
- Ensured accurate handling of medical records and departmental communication
- Supervised staff members, organized schedules and delegated tasks.
- Monitored inventory levels and placed orders when needed.
- Reviewed files and records to obtain information and respond to requests.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Office Administrator / HVAC Project Manager
JAK Services LLC
Fort Worth, TX
10.2019 - 05.2021
- Scheduled HVAC installations and facilitated vendor negotiations
- Managed financial records and improved internal office processes
- Coordinated and managed daily administrative operations of the office.
- Assigned work and monitored performance of project personnel.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Processed financial documents, contracts, expense reports and invoices.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Identified project needs by reviewing project objectives and schedules.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Managed multiple projects with competing deadlines simultaneously.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Operations / Accounting Manager / HR
Comm Source Services
Augusta, NJ
05.2017 - 06.2019
- Prepared staff work schedules and assigned team members to specific duties.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Supported HR functions including onboarding and employee engagement
- Developed and implemented departmental accounting policies, procedures and processes to establish and standardize accounting best practices.
- Enhanced financial systems and databases, improving reporting capabilities and accessibility of financial information.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Developed and maintained internal control systems to safeguard company assets.
- Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.
- Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
- Developed processes for efficient workflow within the departmental structure.
- Provided personal support to the executive, including errand running and personal shopping.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Oversaw financial management, budget management, accounting and payroll activities.
Bookkeeper/Operations Manager
DirtWorx Excavation
Wantage, NJ
05.2013 - 12.2018
- Directed project workflows, subcontractors, and budgets across multiple sites
- Prepared and processed payroll.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Reconciled bank statements to internal accounts monthly, identifying and resolving discrepancies.
- Handled sensitive financial information with confidentiality and integrity.
- Prepared financial statements, including balance sheets and income statements, for review by management.
- Supervised recruitment and training of new team members
Dropzone Manager / Human Resources
Skydive Sussex
Sussex, NJ
08.2009 - 04.2013
- Managed daily dropzone operations, HR duties, and logistics for flight manifests
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Drafted operational procedures and policies to ensure adherence to FAA guidelines.
- Analyzed data from previous flights in order to improve future operations processes.
- Maintained communication between air traffic control personnel and pilots throughout flights.
- Monitored weather conditions and ensured safe flying conditions before authorizing take-off or landing of an aircraft.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Construction Management
Sussex County Community College
NewtonSkills
- Operations & Project Management
- Human Resources & Employee Relations
- Financial Management & Bookkeeping (QuickBooks)
- Customer Service & Communication
- Vendor & Client Relations
- Data Analysis & Reporting
- Conflict Resolution
- Microsoft Office Suite
- Process improvement
- Event planning
- Tech-Savvy
- Travel arrangements coordination
- Scheduling and calendar management
Certification
- CPR Certified
- Certified Notary Public, 07/01/21, 07/31/27
- Valid Driver's License
References
References available upon request.
Timeline
Operations Administrative Coordinator / HVAC Service Manager
Boreal Property Management
08.2024 - Current
Home Health Office Manager
St. John's Health
06.2021 - 11.2023
Office Administrator / HVAC Project Manager
JAK Services LLC
10.2019 - 05.2021
Operations / Accounting Manager / HR
Comm Source Services
05.2017 - 06.2019
Bookkeeper/Operations Manager
DirtWorx Excavation
05.2013 - 12.2018
Dropzone Manager / Human Resources
Skydive Sussex
08.2009 - 04.2013
Some College (No Degree) - Construction Management
Sussex County Community College
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