KATE MCNAMEE
Claremont,NH
Summary
Proven sales and business management professional with extensive experience in driving sales growth, executing strategic business plans, and improving customer engagement across various industries. Skilled in developing innovative approaches to increase sales and enhance customer experiences.
Overview
12
12
years of professional experience
Work History
Dispatcher
Sullivan County Transportation
09.2021 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ensured compliance with safety regulations and company policies.
Owner
Clover Meadow Farm
01.2020 - 10.2024
- Catered to an emerging niche market by growing and offering specialty flowers, establishing a reputation for quality and variety.
- Successfully expanded sales channels to farmers markets and special events, resulting in a sales increase of over 100% between year 3 and year 4.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Researched potential partners in order to expand services offered.
Dispatcher
Sullivan County Transportation
09.2019 - 10.2020
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
SMB Account Manager
Amcomm Wireless
12.2018 - 08.2019
- Delivered exceptional sales results, effectively delivering multi-tier communication solutions to both new and established businesses in New Hampshire and Vermont.
- Successfully initiated sales by analyzing accounts, cold calling potential customers, and strategically presenting technology.
- Prepared presentations, proposals, contracts and other documents in support of sales efforts.
- Utilized CRM tools such as Salesforce to manage contacts, leads, opportunities and pipeline activity.
Solutions Specialist
Verizon Wireless
10.2012 - 04.2018
- Provided small businesses and clients with highly efficient technical solutions
- Drove sales initiations by analyzing accounts and maintained customer loyalty with exceptional after-sales support.
- Achieved top sales performance for device sales
Education
Master Gardener -
University of Maryland, Agricultural Extension
Paralegal studies -
Community College of Philadelphia
BFA -
Maryland College of Art
Skills
- Schedule Management
- Customer Relations
- Data Entry
- Service Coordination
- Closing Techniques
- Sales process
- Business Development
- Customer care
- Relationship selling
- Negotiation
- Prospecting
- Customer Engagement
- Account Management
- Territory Management
Timeline
Dispatcher
Sullivan County Transportation
09.2021 - Current
Owner
Clover Meadow Farm
01.2020 - 10.2024
Dispatcher
Sullivan County Transportation
09.2019 - 10.2020
SMB Account Manager
Amcomm Wireless
12.2018 - 08.2019
Solutions Specialist
Verizon Wireless
10.2012 - 04.2018
Master Gardener -
University of Maryland, Agricultural Extension
Paralegal studies -
Community College of Philadelphia
BFA -
Maryland College of Art
Volunteer Experience
- Trinity Episcopal Church, Warming shelter, 01/01/23, current
- Claremont Opera House, Board Member, 01/01/19, current
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