Kate Columbia Basch
Tulsa,OK
Summary
Proven track record in optimizing operational processes and driving business growth. Demonstrated success in implementing strategic initiatives, fostering team collaboration, and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and deliver consistent results. Built and scaled a top-rated pet care service in New York City to $1.875M in ARR within 5 years.
Overview
16
16
years of professional experience
Work History
Product Manager
George Kaiser Family Foundation
01.2023 - 08.2025
- Own product strategy and roadmap for a job-matching platform connecting local talent with employers.
- Developed a comprehensive product roadmap that aligned with user needs, enhancing decision-making processes and driving a user-centric approach across teams within 6 months.
- Conduct user research and feedback loops, optimizing user journeys and improving satisfaction scores within 6 months.
- Facilitated cross-functional collaboration to align technical solutions with user needs, resulting in a more cohesive product strategy to increase user engagement.
- Lead competitive analysis and integrate data-driven decisions to enhance product features and market fit.
- Bridged internal teams (engineering, outreach, marketing) to maintain alignment and delivery cadence.
- Full-time
Head of Operations
Experience Tulsa
01.2023 - 02.2025
- Implemented centralized platform for managing high-profile visits, reducing planning time by 70% across 35+ partner organizations.
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to improve service delivery and operational effectiveness.
- Implemented data-driven strategies to optimize resource allocation and reduce costs.
- Developed and maintained performance metrics to drive accountability across departments.
Founder
Kate Columbia Consulting, LLC
05.2023 - 01.2025
- Built profitability frameworks that streamlined operations and optimized pricing models, reducing costs by 25% and increasing gross margins by 15–30% across client businesses.
- Coached founders through successful fundraising efforts, enhancing pitch narratives and investor outreach strategies that helped secure $500K+ in capital and fueled scalable growth.
President & Co-Founder
MixyPaws Inc.
01.2015 - 07.2022
- Founded and scaled NYC's leading pet care service to $1.875M in ARR within 5 years, fostering a strong community and achieving 85% client retention through targeted engagement strategies.
- Oversaw all facets of operations, hiring, branding, customer success, and eventual sale of business.
- Achieved a 95% lead conversion rate within 6 months by leveraging technical concepts to define success criteria and implement targeted onboarding strategies, resulting in increased up-sells.
- Developed an industry-first software suite for scheduling and CRM, enhancing operational efficiency and user engagement across 200+ clients within 12 months.
- Fostered a collaborative environment for a team of 65, leveraging strong communication skills to achieve a 60% increase in employee retention through effective engagement strategies within 2 years.
- Executed SEO and digital marketing plan achieving top 5 Google/Yelp rankings, increasing organic traffic by 50%.
- Executed a strategic exit, paving the way for a seamless transition and enhancing stakeholder trust, while consulting for 2 years post-sale.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Head of Managed Services & Customer Success
TeleVet
04.2020 - 06.2021
- Promoted to lead a new division within 6 months, driving strategic initiatives that enhanced customer success and operational growth during a high-growth phase.
- Developed a user-centric onboarding process for veterinary clinics, boosting engagement and trust.
- Served as liaison between clients and product team; influenced product decisions based on user needs.
- Spearheaded documentation and customer education to support product adoption and reduce churn.
- Worked effectively in fast-paced environments.
Vice President
NYC Dog Walkers, LLC
01.2010 - 10.2014
- Spearheaded social media management and digital advertising initiatives, enhancing brand visibility by over 40%.
- Developed and implemented comprehensive staff training programs, resulting in a 30% improvement in customer service ratings.
- Streamlined accounting processes and marketing strategies, contributing to a 25% increase in overall company revenue.
- Executed a strategic rebranding project in 2012, improving brand perception and driving a 25% increase in website traffic through targeted design and messaging.
- Implemented a comprehensive HR framework that improved employee onboarding and retention, fostering a collaborative culture within 6 months.
- Developed strategic partnerships to enhance service offerings and expand customer base.
Education
Business
Baruch College
New York, NY06.2011
Arizona State University
Tempe, AZ01.2009
High School Diploma -
Indian Hill High School
Cincinnati, OH05.2007
Skills
- Cross-functional leadership
- Process improvement and efficiency
- Strategic Account Management
- Organizational development
- Marketing strategies
- Strategic planning
- Visionary leadership
- Start-up operations
- Project management
- Negotiation
Accomplishments
Raised $200K in one week during NYC shutdown to sustain payroll for 60+ FTEs, secured PPP funding, and negotiated improved sale terms by maintaining a fully staffed operation.
Timeline
Founder
Kate Columbia Consulting, LLC
05.2023 - 01.2025
Head of Operations
Experience Tulsa
01.2023 - 02.2025
Product Manager
George Kaiser Family Foundation
01.2023 - 08.2025
Head of Managed Services & Customer Success
TeleVet
04.2020 - 06.2021
President & Co-Founder
MixyPaws Inc.
01.2015 - 07.2022
Vice President
NYC Dog Walkers, LLC
01.2010 - 10.2014
High School Diploma -
Indian Hill High School
Business
Baruch College
Arizona State University
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