Kate Cosner
Creedmoor,NC
Summary
Detail-oriented individual with strong background in election management. Provides exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and customer service. Known for strong team collaboration, reliability, and adaptability to changing needs. Excels in fostering positive interactions and achieving results through efficient workflow management.
Overview
19
19
years of professional experience
Work History
Voter Registration Specialist
Wake County Board of Elections
12.2020 - Current
- Provided exceptional customer service to voters, addressing concerns and answering questions promptly.
- Streamlined and implemented a VR Team Airtable base leading to improvements in team organization and training consistency.
- Implemented a front desk system resulting in improved customer service and increased efficiency in processes and services provided.
- Enhanced voter registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads at the front lobby while consistently meeting deadlines for processing voter registrations and absentee voter records.
- Developed educational materials related to the voter registration administration process for both full-time and temporary staff members.
- Assisted in training new Voter Registration Specialists and Election Assistants, sharing best practices and helping them become proficient in their roles.
- Assembled and updated an Airtable base to record and organize voter outreach event and staffing information.
- Contributed to successful outreach events by effectively collaborating with local government agencies, community organizations, and political stakeholders.
- Provide accurate information regarding federal and state election laws using positive customer service by telephone, in person, and email.
Early Voting Training Specialist
Wake County Board of Elections
07.2018 - 12.2020
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced early voting staff performance by developing and implementing comprehensive training programs.
- Developed training handbooks, video tutorials and reference materials for online and in-person instruction.
- Collaborated with Wake County to develop lesson plans, instructional materials and class schedules for Early Voting Supervisor Conflict Management training course building inter-office engagement.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Perform other election-related duties as needed.
Elections Chief of Staff
Durham County Board of Elections
09.2016 - 01.2018
- Ensured federal and state compliance by developing thorough policies and procedures.
- Managed cross-functional teams, ensuring timely completion of projects and initiatives.
- Oversaw budgeting and financial planning, optimizing resource allocation and expenditure control.
- Oversaw projects to completion and measured results.
- Explained policies and procedures to office staff to promote understanding of election administration.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Analyzed and solved multi-faceted problems that effected the 2016 General Election for Durham County Board of Elections.
County Liaison/Election Specialist III
North Carolina State Board of Elections
06.2014 - 09.2016
- Served as the primary point of contact, fostering strong relationships between State Board of Election teams and county boards of elections.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between county boards of elections and the NC State Board of Elections.
- Aided in the development of training materials, contributing to the ongoing education and improved performance outcomes of county boards of elections.
- Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
- Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
- Gathered, organized and input information into multiple digital databases.
- Evaluated and implemented changes to improve overall election administration based on feedback from voters, county boards of elections, and internal staff.
- Maintained compliance with election laws and regulations, diligently reviewing documentation and reporting any issues promptly.
Director of Elections
Alleghany County Board of Elections
05.2006 - 06.2014
- Collaborated with county leadership to identify workforce planning needs and develop long-term funding strategies.
- Established clear performance metrics, improving overall team effectiveness and accountability.
- Designed customized processes tailored to specific election roles, ensuring alignment with state and federal objectives.
- Trained election staff in best practices for early voting and election administration.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve voter concerns and promote election security.
- Successfully managed budgets and allocated resources to maximize office productivity and improve voter satisfaction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive office improvements.
- Controlled resources and assets for department activities to comply with county, state, and federal regulations.
- Launched quality assurance practices for each phase of election administration.
- Participated in conferences to stay current on best practices in election management, applying insights to enhance organizational efforts.
Education
Juris Doctorate -
Appalachian School of Law
Grundy, VA05.2003
Bachelor of Arts - Political Science, English, History
Averett College
Danville, VA05.2000
Skills
- Certified Notary Public
- Wake County DEI Champion
- Wake County Certified Professional
- Vyond Content Creation
- Omniballot System Knowledge
- Airtable Database Management
- Email Campaign Management
- Proficient in Microsoft Word
- Excel Proficiency
- Task Organization
- Presentation Design
- Visual Content Creation using Canva
- Resource Allocation
- Project Oversight
- Event Logistics Management
- Training Expertise
- Client Communication
- Effective Interpersonal Communication
- Data Preservation
- Database Management
- Critical Thinking Skills
- Detail-Oriented Planning
Timeline
Voter Registration Specialist
Wake County Board of Elections
12.2020 - Current
Early Voting Training Specialist
Wake County Board of Elections
07.2018 - 12.2020
Elections Chief of Staff
Durham County Board of Elections
09.2016 - 01.2018
County Liaison/Election Specialist III
North Carolina State Board of Elections
06.2014 - 09.2016
Director of Elections
Alleghany County Board of Elections
05.2006 - 06.2014
Bachelor of Arts - Political Science, English, History
Averett College
Juris Doctorate -
Appalachian School of Law
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