KATE COUGHLIN
Team Lead
Columbus,OH
Summary
Empathetic and compassionate individual with experience helping traumatized individuals find peace and recovery. Devoted to offering care through careful monitoring and thoughtful communication. Expert in providing customer experience, building customer relationships and managing team communication with an eye for detail. Adept at staying organized in fast-paced environments, including office environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Trauma-Informed Care Residential Assistant
Gracehaven
06.2020 - 06.2021
- Trained in trauma-informed care for girls who have been through sex-trafficking system.
- Coorrdinated appointments and outings for youth residents.
- Conducted trainings on life-skills such as cooking, how to apply for jobs, and utilizing therapeutic art and healthy coping skills for managing trauma.
- Completed AEGIS training, which teaches trauma-informed communication and deescalation techniques.
- Facilitated conflict resolution between residents when necessary, promoting harmonious living environment for all occupants.
Line Cook
Tensuke Ramen
06.2023 - 08.2024
- Ensure quality control and communication between front-of-house and back-of-house staff, reducing order errors and making sure guests are satisfied.
- Promote effective and positive communication amongst line cooks, promoting professional growth and improving overall team morale and performance.
- Prioritized workload and time management, and delegated tasks to employees to ensure efficient expedition of orders.
- Assure food safety compliance of hundreds of orders per day by enforcing proper sanitation protocols and adherence to industry regulations.
- Established and prioritizes a healthy, positive team environment.
Cashier
Tensuke Ramen
06.2021 - 06.2023
- Anticipated customer needs, and made them feel welcome.
- Maintained a positive, cheerful attitude with customers and coworkers alike.
- Solved difficult customer's problems politely and optimistically, so that they would feel heard, understood, and validated.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Seasonal Happy Ambassador
BarkBox
9 2019 - 1 2020
- Responsible for ensuring customers have an excellent experience, by expressing humility and providing, positive, quality interactions with customers through email, chat, text, and phone calls.
- Managed over 50 points of contact with customers a day.
- Anticipated the needs of customers with a positive attitude while providing quick and effective solutions.
Ambassador Team Lead
Jeni's Splendid Ice Creams
04.2018 - 03.2020
- Responsible for creating the most positive experience possible with the customers by serving ice cream, talking with them about the different flavors, and using the register
- Trained new coworkers, took inventory, and knew how to open and close the shop
- Delegated tasks with coworkers and communicated effectively to achieve common goals.
Freelance
Myself
1 2015 - Current
- Produces everything from logos, tattoo designs, video game art, illustrations, and resumes for clientele
- Collaborates with clients for various projects within deadlines, including a series of 8 graphics for a client starting a new business.
Education
Bachelor of Fine Arts - Digital Art & Design
Columbus College of Art & Design
Columbus, OH 08.2013 - 05.2017
Certificate of Digital Media - Digital Media
California State Summer School For The Arts @ CalArts
Valencia, CA 06.2012 - 08.2012
Skills
Both Macintosh and Windows interfaces
Microsoft Word
Powerpoint
Adobe Suite (Photoshop, Illustrator, InDesign)
Websites
Awards
- Made Dean's List in 2016-2017.
- Got accepted out of hundreds of students into a cultural exchange program called Tomodachi, where I was able to travel to Japan for two weeks to help strengthen the bond between the US and Japan in 2013.
- Congressional Art Competition first runner up 2012.
Timeline
Line Cook
Tensuke Ramen
06.2023 - 08.2024
Cashier
Tensuke Ramen
06.2021 - 06.2023
Trauma-Informed Care Residential Assistant
Gracehaven
06.2020 - 06.2021
Ambassador Team Lead
Jeni's Splendid Ice Creams
04.2018 - 03.2020
Bachelor of Fine Arts - Digital Art & Design
Columbus College of Art & Design
08.2013 - 05.2017
Certificate of Digital Media - Digital Media
California State Summer School For The Arts @ CalArts
06.2012 - 08.2012
Seasonal Happy Ambassador
BarkBox
9 2019 - 1 2020
Freelance
Myself
1 2015 - Current
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