Kate Davis

RN at Behavioral Health Crisis Center & Neil Dobbins Center:

• Improve patient outcomes by developing & implementing individualized care plans for clients with mental health disorders.
• Increase patient satisfaction scores through active listening & empathetic communication during one-on-one nursing assessments.
• Collaborate with leadership to devise initiatives for improving nursing satisfaction, retention & morale.
• Advocate for client rights within the healthcare system by addressing concerns related to confidentiality or treatment options, fostering trust between patients & providers.
• Administer medications utilizing CIWA & COWS protocol.
• Deliver high-quality client care by conducting thorough assessments, administering medications as prescribed, & providing ongoing monitoring of mental status changes.
• Develop strong relationships with patients through compassionate nursing interventions while maintaining professional boundaries essential for ethical practice in behavioral health settings.
• Enhance interdisciplinary communication by initiating regular communication between nursing staff, providers, & social workers/therapists to discuss client progress & treatment strategies.
• Reduce instances of aggressive behaviors among patients by employing crisis intervention techniques & non-violent de-escalation methods.
• Evaluate patient histories, complaints, & current signs & symptoms.
• Deliver high level of quality care to diverse populations while overseeing patient admission & triaging based on acuity & appropriate department admission.
• Collaborate with other healthcare professionals to develop comprehensive treatment plans, ensuring continuity of care for all clients.

• Utilized telemetry leads & specialized equipment to monitor patient vital signs on high-acuity, fast-paced PCU/Neuro/Trauma Unit & on Trauma Medical-Surgical Unit.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Administered medications (IV, PO, feeding tubes etc.) medications accurately & safely to patients & monitored responses accordingly while working with multidisciplinary healthcare teams to adjust care plans as needed.
• Responded to & documented sudden changes in patient conditions.
• Monitored & interpreted critical lab values for high-acuity patients & implemented & adjusted electrolyte replacement protocols as needed.
• Initiated & followed protocol & corresponding medication administration utilizing COWS & CIWA.
• Provided exceptional care to trauma & critical care patients needing complex care, including extensive wound care & rehabilitation.
• Offered skilled, timely, & level-headed emergency response to critically-ill patients & provided postmortem care when needed.
• IV blood transfusion administration.
• Administration, titration, tapering, & monitoring of cardiac drips, insulin drips, & heparin drips.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.

• Served as a key member of interdisciplinary healthcare team at a small medical clinic
• Assisted MD & RN team in ensuring optimal patient care & smooth daily office operations
• Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, billing, & bookkeeping) that allowed physician and nursing staff to focus on the health concerns of patients
• Efficient in taking patient medical histories & vital signs, performing venipunctures & injections, & collection for diagnostic procedures & ancillary tests (e.g., immunoassays, chemistry analysis, hematology, & urinalysis)
• Certified DOT collector for drug testing
• Collected patient blood samples in a safe, sanitary manner for diagnostic testing during immigration exams (QuantiFERON-TB Gold Plus, STI testing)
• Managed inventory & supplies (sourced a better-suited vendor, saving the clinic 15%)
• Assisted in the creation of a HIPAA Risk Management plan

• Completed 200 hours of supervised clinical internship experience required for an Associate Degree - Medical Assisting program & AAMA certification
• Shadowed trained RNs, CMAs, CCMAs, & LPNs during patient interactions & assisted with minor surgical procedures, data collection, recording documentation, & taking vital signs

• Managed scheduling, paperwork, & office procedures within high-volume medical practice
• Improved the organization of patient files and practice records, instituting new systems that saved time, minimized errors, & accelerated insurance payments by up to 75%
• Expedient in processing patient check-in/check-out using NexGen EMR software & verifying insurance
• Assisted over 1,000 incoming customers by phone, email, & in person
• Recorded all invoices & transactions on day sheets on a daily basis
• Input purchase records into QuickBooks for use by Bookkeeping Department
• Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.