Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kate DeLong

Waterloo

Summary

Experienced with supporting individuals in their recovery journeys. Utilizes empathetic listening, conflict resolution, and motivational interviewing to foster meaningful connections and promote positive outcomes. Track record of creating supportive and safe environment that encourages personal growth and recovery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Peer Recovery Specialist

Northeastern Center Inc
03.2024 - Current
  • Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
  • Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
  • Developed resource materials such as tip sheets, educational handouts, or referral guides to assist clients throughout their journey toward lasting recovery.
  • Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
  • Maintained confidentiality while sharing success stories with other professionals to promote best practices in peer recovery roles.
  • Listened to clients' concerns and provided encouragement and support.
  • Supported individuals dealing with mental health and emotional issues.

Customer Service Cashier

Pilot Travel Centers
01.2023 - 03.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Cashier

Petro Truck Stop
03.2020 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Graduate Certificate - Medical Insurance Billing/Office Administration

Ross Medical Education Center
Fort Wayne, IN
11-2011

High School Diploma -

Prairie Heights High School
Lagrange, IN
01-2005

Skills

  • Crisis intervention
  • Resource development
  • Client advocacy
  • Confidentiality maintenance
  • Emotional support
  • Boundary setting
  • Effective communication
  • Problem solving
  • Team collaboration
  • Relationship building
  • Active listening
  • Relapse prevention
  • Peer support

Certification

Certified Peer Support Professional

Timeline

Peer Recovery Specialist

Northeastern Center Inc
03.2024 - Current

Customer Service Cashier

Pilot Travel Centers
01.2023 - 03.2024

Cashier

Petro Truck Stop
03.2020 - 08.2022

Graduate Certificate - Medical Insurance Billing/Office Administration

Ross Medical Education Center

High School Diploma -

Prairie Heights High School

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Kate DeLong