Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kate Del Toro Macias

13229 E 110th Ave ,CO

Summary

Oversaw end-to-end customer support workflow, managing inquiries and service processes in accordance with established quality standards to support operational continuity.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Imperial Auto Haus
Denver, CO
01.2025 - 08.2026

Smooth client ownership experience resulted from organized dealership administrative support. Complete filing of payment records, insurance information, and required paperwork kept documentation accurate and ready. Timely appointment scheduling and follow-up communication supported customer satisfaction. Clear responses to title and proof-of-ownership questions helped customers meet DMV requirements.

Security Service Agent

G2 Secured Staff
Los Angeles, CA
06.2024 - 12.2025
  • Delivered exceptional customer service to ensure satisfaction and loyalty.
  • Coordinated luggage handling and transportation logistics for efficient operations.
  • Assisted team members in resolving passenger inquiries and complaints effectively.
  • Implemented process improvements that enhanced workflow efficiency and service delivery.
  • Trained new staff on operational procedures and safety protocols to maintain standards.

Merchandiser/Receiver

Sam’s Club
South Gate, CA
09.2020 - 03.2023
  • Coordinated product displays to enhance customer engagement and drive sales.
  • Managed inventory levels to ensure optimal stock availability for high-demand items.
  • Analyzed sales data to identify trends and adjust product placement accordingly.
  • Collaborated with team members to streamline restocking processes and improve efficiency.

Education

Phlebotomy Technician -

Phlebotomy Training Specialist
Denver, CO
08.2026

Basic Life Support -

American Health Care Academy
Los Angeles, CA
05.2025

Skills

  • Patient identification and specimen handling
  • Infection control and standard precautions
  • Stress tolerance
  • Proper PPE use
  • Patient preparation and positioning
  • HIPAA/Privacy compliance
  • Data entry
  • Appointment scheduling
  • Insurance verification
  • Medical record management
  • Office organization
  • Attention to detail
  • Time management
  • Organization
  • Problem solving
  • Professionalism
  • Reliability
  • Adaptability
  • Accuracy and attention to safety
  • Record preparation
  • Team player attitude
  • Speed and agility
  • Friendly, positive attitude
  • Multitasking
  • Excellent communication
  • Calm under pressure
  • Active listening

Timeline

Administrative Assistant

Imperial Auto Haus
01.2025 - 08.2026

Security Service Agent

G2 Secured Staff
06.2024 - 12.2025

Merchandiser/Receiver

Sam’s Club
09.2020 - 03.2023

Phlebotomy Technician -

Phlebotomy Training Specialist

Basic Life Support -

American Health Care Academy