Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kate Detherage

Aberdeen,MD

Summary

Driven Quality Inspector and former Team Lead/Trainer at The Cleaning Authority, adept in process improvement and quality control. Achieved significant enhancements in team performance and customer satisfaction through effective training and meticulous inspections. Proficient in computer software, ensuring streamlined operations and superior service delivery. Dedicated to putting in the hours for the job to ensure that all goals/quotas are met and, when possible, exceeded.

Overview

11
11
years of professional experience

Work History

Quality Inspector, Previously Team Lead/Trainer

The Cleaning Authority
02.2017 - Current
  • Perform frequent inspections at job sites to ensure the quality of cleans/company standards are being upheld.
  • Implemented corrective actions when there were issues with the teams performance.
  • Collaborating with staff members in the areas that need improvement in order to ensure they are given all information needed to use their tools effectively to complete a job.
  • Conducting virtual as well as in home estimates to provide information to future customers regarding the business and give them an accurate price range.
  • Conducting interviews and training new hires.
  • Continuously training current employees to make sure they remain current on all company standards/procedures.
  • Delivering yearly performance evaluations to the staff.
  • Assisting with scheduling in the short and long term.
  • Occasionally responsible for entering daily reports (i.e. payments, employees hours worked, etc.)
  • Fielding an average of 30 calls per day between customer and staff inquiries.
  • Resolving any quality issues or complaints.
  • Communicating directly with the owner the results of training/inspections along with customer interactions.
  • Efficient with scheduling/inspection input software.

Shipment Processor, Seasonal Manager

Victoria's Secret
06.2013 - 04.2019
  • Assisted in the training of new staff members, sharing knowledge of shipment processing best practices and company standards.
  • Streamlined shipment processing by utilizing efficient sorting and labeling techniques.
  • Optimized storage space usage through regular reorganization efforts based on product availability.
  • Managed workload efficiently, consistently meeting or exceeding daily quotas while maintaining accuracy and speed.
  • Remerchandising floor displays based on product availability.
  • Participating in and sometimes planning floor resets based on company standards, product availability and the guidelines set for individual store.
  • Assisting in sales and on cash register when needed.
  • Answering phone inquiries from customers.
  • Working directly with loss prevention.
  • Occasionally responsible for opening/closing the store, handling cash deposits and receiving change orders.
  • Receiving shipments and following protocols to ensure all packages expected were received/were not tampered with or damaged.

Education

No Degree - Marketing/English

Harford Community College
Bel Air, MD

High School Diploma -

Fallston High School
Fallston, MD
06.2008

Skills

  • Product/visual inspection
  • Efficient with computer software, including Microsoft
  • Excellent mathematical skills
  • Proficient in typing
  • Detail oriented
  • Efficient with time management
  • Customer service experience
  • Management/leadership
  • Process improvement
  • Quality control

Timeline

Quality Inspector, Previously Team Lead/Trainer

The Cleaning Authority
02.2017 - Current

Shipment Processor, Seasonal Manager

Victoria's Secret
06.2013 - 04.2019

No Degree - Marketing/English

Harford Community College

High School Diploma -

Fallston High School

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Kate Detherage