KATE DOIRON

Two weeks in, the BDC Manager was let go, and her duties were handed off to me and another BDC agent, Ruby P.

• I became an expert user in CRM.
• Managed lead distributions to new and pre-owned sales consultants.
• Fix distributions every Monday due to the schedule.
• Manage lead distribution for new and pre-owned sales consultants with the highest internet closing ratio on Monday of week 3 of each month.
• Use Auto Minor on a daily basis to work on our own base, and send emails, as well as have GM record and send out calls to get them to upgrade or sell us their vehicle.
• Create templates for the BDC team, sales, and managers.
• Create business opportunities, set, or confirm appointments.
• Make sure leads are revised on the correct days, being engaged or unengaged.
• Make sure leads are answered promptly, and communications are being answered by sales consultants, or let sales managers know as soon as possible.
• Create business opportunities, and set or confirm appointments.
• Create a list from the CRM database each day, download it, save it as a file, and email the file to Simp Social workers to send out a text blast.
• Keep an updated list of all sales employees' first names, last names, cell numbers, desk phone numbers, and employee IDs.
• Contact the person who changes the desk telephone names by extension for each new employee.
• Receive resumes via email from a lead manager, print the resume, and contact the potential employee via text and email.
• Have a sales manager interview potential employee.
• Get the new hire's ID and social security number; have them fill out an application package. Have them take Cole's group number and code. Tell them to schedule an appointment with Cole Group. Have them fill out a New Hire package.
• Trained new staff on customer service processes, product knowledge, and company policies.

• 150 Daily Tasks – by text, call, and email.
• Manage leads coming in.
• Create business opportunities, set, or confirm appointments.
• Make sure leads are revised on the correct days, being engaged or unengaged.
• Make sure leads are answered promptly, and communications are being answered by sales consultants, or let managers know ASAP.
• Updated customer information in the database accurately.
• Followed up on sales leads through outbound calling.
• Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
• Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.

• Skilled at establishing trust and rapport to understand customer needs and close safe effectively
• Expertise in explaining vehicle features and benefits to help customers make informed decisions

• Proficient in managing and following up on leads
• Consistently meeting or exceeding sales goals through effective strategies and customer-focused service
• Experienced in managing vehicle inventory, ensuring availability, and promoting high-demand models to drive

• Ability to captivate audiences with clear, energetic, and dynamic speaking or performance
• Skilled at reading the audience and adjusting content or delivery to keep them entertained
• Bring unique ideas, humor, and personality to performances to make them memorable

• Acted as a point of contact for customer inquiries and provided product information and recommendations
• Demonstrated a strong work ethic by consistently meeting or exceeding daily sales targets
• Maintained a high level of accuracy when processing customer transactions, reducing discrepancies and errors

• Maintained detailed records of patient progress and medical treatments, facilitating effective communication with healthcare teams
• Implemented customized care plans for each patient, addressing their specific needs and preferences
• Assisted patients with daily living activities, including grooming, hygiene, and mobility support

• Demonstrated exceptional multitasking abilities during busy shifts, ensuring efficient service and customer satisfaction
• Actively participated in team meetings to share feedback and ideas for improving service quality and efficiency