KATE DUNCAN
Norman
Summary
Dynamic Patient Service Representative at Touchstone Imaging with expertise in medical terminology and compassionate direct patient care. Proven ability to enhance patient experience through effective communication and efficient scheduling. Adaptable and detail-oriented, committed to maintaining accurate clinical documentation and fostering trust with patients and families. Also a passionate individual with extensive experience in providing quality care for children. Demonstrates a strong ability to build trust and rapport with children and parents alike. Additionally, a dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper, and multitasker.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
University of Oklahoma
08.2025 - Current
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Improved knowledge of many basic and advanced physiology concepts
Patient Service Representative
Touchstone Imaging
05.2025 - Current
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Maintained up-to-date knowledge of insurance policies to ensure accurate billing and payment processing.
- Assisted in positioning of MRI patients, specifically Breast MRI positioning.
- Developed positive relationships with patients by providing courteous service during check-in and check-out procedures.
Nanny
Local Family
05.2021 - 08.2023
- Built trust through open communication with both children and their parents.
- Exhibited patience and understanding when dealing with difficult behaviors from children.
Education
B.S. - Biology Candidate
University of Oklahoma
Norman, OK05.2027
High School Diploma - undefined
John H. Guyer High School
Denton, TX05.2023
Skills
- Medical terminology knowledge
- Vital signs monitoring
- Clinical documentation
- Compassionate
- Direct patient care
- First aid
- Adaptable
Certification
- CCMA
- BLS
Timeline
Teacher's Assistant
University of Oklahoma
08.2025 - Current
Patient Service Representative
Touchstone Imaging
05.2025 - Current
Nanny
Local Family
05.2021 - 08.2023
High School Diploma - undefined
John H. Guyer High School
B.S. - Biology Candidate
University of Oklahoma