Kate Fix

• Above all i continue to deliver exceptional guest services, enhancing overall resort experience through personalized assistance and recommendations, I always invest in knowing my guests and take pride in every opportunity to go the extra mile.
• I participated in shifts and trainer seminars in all 24 Hotels Resorts owned by Disney and all 4 Theme parks.
• I was involved in planning the Polynesian's 2022 and 2023 “Beach Party” for our July 4 and New years Celebrations.This involved planning against a timetable, leveraging professional relationships to acquire specialized equipment, and achieving results on a limited budget. The event was considered a success by senior management, backed up by Verbatim feedback.
• Current Disney Trainer, I trained new staff at the Club VIP level, ensuring our highest standards were exceeded, in all work areas. I created a positive training environment, and an atmosphere that lends itself to our culture of providing unrivaled service to families and guests from all cultures.
• Proactive measures: i have remedied issues quickly and effectively everyday through active listening, conflict resolution and dynamic communication. I also worked alongside guests to find logical solution that delivered results.
• Problem Solving: I Used critical thinking to break down problems, evaluate solutions and use logical decision to solve emerging issues before they become departmental issues.
• Proven successful time management within tight deadlines and fast-paced atmosphere that included unannounced VIP guests or sometimes emergency planning for weather related scenarios.
• High Level skills in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Proven Experience with a Interdepartmental safety team.
• Proven high level abilities in handling guest check-in/check-out, resolving complaints, managing reservations, and providing magical customer service to procure return guest numbers.
• Proven track record with assisting with reports, correspondence, and maintaining records.
• Financial Responsibilities that often included overseeing tasks like processing large payments and handling deposits and remunerations alongside taking responsibility for stock control and company stock safety.
• Always Ensuring Smooth Operations and overseeing daily activities, maintaining a clean and organized front desk area, and ensuring adherence to hotel policies and procedures.
• Emergency Situational experience -Responding appropriately to unexpected situations and handling them with professionalism. i have served on the Hurricane Emergency Team and also the Emergency Recovery Team for any emerging issues. for the last 3 years.
• Interdepartmental: Collaborating with other departments, such as housekeeping, sales, and accounting to makes sure room are cleaned to standard and ready on arrival. This involves working to navigate around out of operation rooms and dealing with OOI pest control organization.

• Qualified Track Cycling and Basic skills Junior Coach
• I designed a process for maintaining our client database and communications, as a result, an increase in productivity was shown across all departments in 2019. This process, reduced delinquent accreditations to less than 5%, down from more than 80% in prior years.
• I was responsible for managing conferences and events for New Zealand's Home of Cycling (NZHOC). During my role I increased bookings by over 260% compared to prior years. (Including years prior to Covid19)
• I managed a Safe and Procedural work space through the early months of Covid19 and its requirements under New Zealand Government Regulations. I achieved this through effective and regular communication with clients. My ability to solve problems on demand and deal efficiently with issues sensitively provided customers with the best experience possible in an ever changing scenario.
• I Developed and implemented participant engagement strategies to enhance customer satisfaction the positive results of this were backed by verbatim and Member feedback.
• I analyzed feedback data to identify trends and improve service offerings within the service process. and mentored junior staff in best practices for client relationship management.
• I oversaw various high level sporting Events such as

National Championship Boxing Events, Racing Carnivals and CrossFit Championships and through managing these large-scale events i was able to utilize and develop my skills in areas of event management, time management, team leadership and budget planning.

• A change of direction with this position allowed me to learn new operational skills such as below:
• Proficiency with stage, rigging, lighting, audio, video, power and bespoke requirements for each guest
• Supervise campus parking facilities and event staff (cashiers, servers and back of house staff) during events
• Learn and understand all relevant standard operating procedures (SOPs) for a full event.
• I also lead, trained, and supported the front-line event staff.
• This included confirming that all event staff under my supervision understood all SOPs pertaining to their duties, and provide refresher training as necessary
• Regularly I was called on to perform the following tasks
• Managed administrative logistics of events planning, event booking and event promotions.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
• Delivered smooth training execution by coordinating site selection, marketing, event management and follow-up.

• Estate Management: Maintaining the estate's grounds, buildings, and infrastructure. Supervising and managing estate staff, including gardeners, housekeepers, and maintenance personnel.
• Managing budgets, overseeing expenses, and ensuring cost-effectiveness.
• Coordinating repairs, renovations, and other projects.
• Ensuring compliance with safety and security regulations.
• Managing the venue's daily operations, including bookings, scheduling, and event logistics.
• Coordinating with event organizers, vendors, and others entity’s.
• Coordinating with event planners, caterers, and other vendors.
• Managing budgets, tracking expenses, and generating financial reports.
• Negotiating contracts with vendors and suppliers.
• Ensuring compliance with financial regulations and reporting requirements.