KATE FRANCINI
Chicago,Illinois
Summary
Passionate and dynamic Veterinary General Manager with over 15 years of combined management and technical experience. Focused on driving a positive clinical culture that succeeds through leadership, hard work, and communication. Strives to cultivate passion and teamwork in order to provide high quality patient and client care.
Overview
14
14
years of professional experience
Work History
General Manager
Sploot Veterinary Care
11.2023 - Current
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Created policies, procedures and guidelines for staff members' daily operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained medical directors to understand financial reports, clearly explaining operational effectiveness, trends and variances.
- Facilitated regular meetings with regional teams to review operational goals, KPIs, and progress updates.
- Implemented innovative solutions to maximize efficiency throughout all areas of regional operations.
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
Multi-site Clinical Manager
Bond Vet
05.2023 - 11.2023
- Implemented innovative approaches to reduce costs while maintaining high quality standards of care.
- Resolved customer complaints in a timely manner by working collaboratively with internal teams.
- Supervised and coached employees, delivering performance reviews and disciplinary action.
- Developed strategies to improve customer service levels while meeting operational objectives.
- Established goals for staff development through continuing education programs.
- Identified areas requiring operating efficiencies and implemented appropriate solutions.
- Designed training programs for new employees.
Practice Manager
The Royal Treatment Veterinary Center
01.2016 - 05.2023
- Create and implement staff protocols to improve efficiency and productivity.
- Address and resolve client concerns and/or feedback.
- Analyze income and sales trends in order to adjust prices/services to maximize profits.
- Provide open door policy for staff to provide feedback and concerns.
- Implement protocols to enable staff to provide top tier client and patient care.
- Ensure daily efficiency of staff and clinic flow.
- Maintain accounts payable and receivable.
- Perform HR processes such as conflict management, talent acquisition, performance improvement plans, and terminations.
- Manage payroll and employee schedule/hours.
- Lead training sessions for technician career development.
Lead Veterinary Technician
The Royal Treatment Veterinary Center
12.2011 - 01.2016
- Assisted with vetting and interviewing potential new hires.
- Trained new hires on the RTVC philosophy as well as skills required for the position.
- Counseled pet owners on strategies for improving their pet's health.
- Prepared the treatment rooms with supplies and instruments needed for the next appointment.
- Maintained patient charts by documenting health issues and medical treatments.
- Acted as liaison for DVMs and their patients.
- Executed treatments associated with rehabilitation by using treatments such as hydrotherapy and cold laser therapy.
- Performed diagnostic testing on patients such as; blood pressures, SPO2, heart rates and lung auscultation.
- Cleaned, sterilized and organized team's instruments and reusable supplies on daily basis or between appointments.
- Very skilled at placing IV catheters, performing blood draws (saphenous, jugular, etc) and using sonography for cytocentesis.
Education
Theatre
Columbia College Chicago
Chicago, IL01-2006
Skills
- Creativity
- Ability to Multitask
- Communication
- Ability to Work Under Pressure
- Fast Learner
- Customer Service
Accomplishments
- Lectured at RACE approved seminars discussing how veterinary technicians can improve and strengthen their relationship with pet parents.
- Designed and oversaw construction management of a brand new veterinary clinic.
Timeline
General Manager
Sploot Veterinary Care
11.2023 - Current
Multi-site Clinical Manager
Bond Vet
05.2023 - 11.2023
Practice Manager
The Royal Treatment Veterinary Center
01.2016 - 05.2023
Lead Veterinary Technician
The Royal Treatment Veterinary Center
12.2011 - 01.2016
Theatre
Columbia College Chicago
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