Summary
Overview
Work History
Education
Skills
Timeline
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Kate Frederick

Dade City

Summary

Dynamic leader with a proven track record at Chick-fil-A, enhancing team productivity through strategic problem-solving and client-focused communication. Cultivated a culture of accountability, driving service efficiency and customer satisfaction. Skilled in sales-driven customer service and process improvement, fostering collaboration across departments to elevate guest experiences.


Overview

3
3
years of professional experience

Work History

Leader in Training

Chick-fil-A
03.2024 - Current
  • Strengthened team performance through regular communication-focused training, enhancing collaboration and frontline execution under pressure.
  • Instilled a culture of accountability and continuous improvement, resulting in measurable gains in team productivity and service efficiency.
  • Partnered across departments to streamline operations and resolve service bottlenecks, directly contributing to smoother customer experiences and higher satisfaction scores.
  • Set and upheld clear service standards, consistently driving team members to exceed guest expectations — a key factor in upselling and customer retention.

President Volunteer

Little Women of Lutz
02.2022 - 02.2024
  • Provided ongoing support for volunteers throughout their tenure with the organization, addressing any concerns or issues that arose during this period promptly and professionally.
  • Increased awareness of specific causes within the community through targeted outreach campaigns involving both traditional media sources as well as social platforms.
  • Promoted a culture of collaboration, fostering strong relationships among volunteers, staff members, and stakeholders alike.
  • Managed budgets effectively while maintaining high-quality programming for all participants involved in the organization''s initiatives.

Education

Bachelor of Arts - Business Analytics And Artificial Intelligence

University of South Florida
Tampa, FL
06-2028

High School Diploma -

Cypress Creek High School
Wesley Chapel, FL
06-2024

Skills

  • Client-Focused Communication
  • Leadership & Team Motivation
  • Sales-Driven Customer Service
  • Strategic Problem Solving
  • Efficiency & Process Improvement

Timeline

Leader in Training

Chick-fil-A
03.2024 - Current

President Volunteer

Little Women of Lutz
02.2022 - 02.2024

Bachelor of Arts - Business Analytics And Artificial Intelligence

University of South Florida

High School Diploma -

Cypress Creek High School

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Kate Frederick