Kate Gallati
Worcester,United States
Summary
Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Business Services Administrator
Webster Five Cents Savings Bank
Auburn, MA
01.2022 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved interdepartmental communication through effective collaboration with various teams.
- Enhanced client satisfaction by providing timely and accurate support for inquiries and concerns.
- Increased departmental efficiency with thorough organization of files, documents, and resources.
- Maintained a high level of confidentiality when handling sensitive information or documents.
- Demonstrated exceptional problem-solving skills in resolving complex administrative issues promptly and efficiently.
- Wrote and compiled various reports for business banking department.
Office Manager
ASABSD, LLC
Worcester, MA
12.2014 - Current
- Responsible for accounts of 12 clients.
- Prepared invoices for all clients monthly.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Closely managed monthly reconciliation schedules of all assigned accounts.
- Established Quickbooks accounting system to reflect accurate financial records.
- Oversaw office inventory activities by ordering and stocking as needed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Showroom Manager/ Fundraising Coordinator
Chuck E Cheese
Worcester, MA
08.2005 - 03.2019
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Responsible for managing 25 employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned and implemented fundraising events.
- 95% of call contacts turned into sales events.
Education
Associate of Science - Business Administration And Management
Quinsigamond Community College
Worcester, MA05.2021
Skills
- Quickbooks
- Microsoft Word & Excel
- Sales Management
- Operations Management
- Report Writing
- Event Coordination
- Team Collaboration
- Payroll and Budgeting
- Problem-Solving
- Excellent Communication
- Multitasking
- Relationship Building
- Attention to Detail
- Supply Management
Additional Information
- Venerini Academy PTO Treasurer 2022-2024
- Webster Five Employee Events Committee Chair
- Webster Five Employee Recognition Committee Member
Timeline
Business Services Administrator
Webster Five Cents Savings Bank
01.2022 - Current
Office Manager
ASABSD, LLC
12.2014 - Current
Showroom Manager/ Fundraising Coordinator
Chuck E Cheese
08.2005 - 03.2019
Associate of Science - Business Administration And Management
Quinsigamond Community College