I am a high-performing and detailed professional looking to utilize my over ten years of customer service experience. I am an enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. I offer an engaging and pleasant personality with expertise in building customer relationships. I have outstanding diagnostic skills.
Overview
5
5
years of professional experience
Work History
On Call Technician
Red Responders
09.2020 - 05.2022
Crime scene clean-up
Suicide clean-up
After death clean-up
Blood removal/clean-up
Gross filth sanitation
Hoarding clean-up
Fecal spill clean-up
Sewage spill/backup clean-up
Manager
Slim4life
04.2019 - 03.2020
Sell weight loss programs and product
Provide direct and comprehensive care
Provide emotional and supportive counseling
Provide nutritional counseling
Provide behavioral modifications
Attend weekly staff meetings
Provide additional training to staff when needed
Assure all Care call quotas are met
Provide excellent customer service
Forensic Death Investigator
Parker County Medical Examiner's Office
06.2020 - Current
Performs basic-level professional investigative duties on a day-to-day basis to achieve goals of the department, which may include activities such as conducting investigations into all sudden, unexpected, and unattended deaths or investigating reported death-related crimes committed within the jurisdiction of the Tarrant County Medical Examiner's Office
Mentored junior death investigators, sharing expertise and insights gained from years of experience in the field.
Contributed to public health initiatives by identifying trends in sudden or unexpected deaths within the community and reporting findings to appropriate agencies.
Actively participated in professional associations related to forensic sciences and death investigation, advancing knowledge through peer interaction and staying current with industry trends.
Reviewed overdose death scene evidence and photographs.
Interviewed family members and witnesses and notified next of kin of deaths.
Assisted colleagues in complex cases as part of a multidisciplinary team approach involving various experts in forensic sciences such as toxicology, anthropology, odontology among others.
Collaborated with forensic pathologists to analyze post-mortem findings and integrate results into comprehensive investigative reports.
Improved case resolution rates by conducting thorough interviews with witnesses, family members, and other relevant parties.
Supported grieving families by providing clear explanations of investigation findings and offering guidance on next steps following a loved one''s death.
Established strong relationships with local hospitals, funeral homes, and mortuaries to facilitate the sharing of information pertinent to ongoing investigations.
Developed effective stress management techniques to maintain emotional well-being while handling the challenges inherent within the role of a death investigator.
Advanced professional knowledge through regular attendance at industry conferences, workshops, and training sessions related to forensic science and death investigation techniques.
Ensured accurate determination of cause and manner of death through meticulous examination of medical records and autopsy results.
Refined administrative processes involved in death certificate issuance which resulted in decreased processing times for affected families.
Enhanced death investigation accuracy by meticulously examining scenes, collecting evidence, and documenting findings.
Documented chain of evidence and adhered to protocols pertaining to collection and security of evidence.
Reduced backlog of unresolved cases by prioritizing urgent or high-profile investigations and allocating resources effectively.
Streamlined communication with law enforcement agencies for efficient information exchange during investigations.
Documented findings and prepared detailed reports.
Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Prepared case reports from allegations, transcripts of interviews and physical evidence.
Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
Collected crime scene evidence, examined bodies, and investigated secondary locations to build detailed cases based on sound evidence handling practices.
Education
Master of Science - Forensic Science
Arizona State University
Phoenix, AZ
12.2023
Bachelor of Science - Psychology
Tarleton State University
Fort Worth, TX
08.2021
Skills
Attention to Detail
Customer Service
Works Well Under Pressure
Multitasking and Organization
Written/Verbal Communication
Troubleshooting
Quality Control
Documentation And Reporting
Work Planning and Prioritization
Customer interaction
Heavy Lifting
Workload Management
Deadline-oriented
OSHA Compliance
Team Training
Relationship Building
Performance Improvement
Tech-Savvy
Document Preparation
Information tracking
Customer rapport
Issue Analysis
Staff education and training
Project Management
User Training
Project Support
Six Sigma Methodologies
Customer Relations
Inventory Management
Safety Management
References
Lisa Wan, 817-542-1316
Larissa Shurley, 817-821-9336
Don Jacobs, 817-598-6431
Timeline
On Call Technician
Red Responders
09.2020 - 05.2022
Forensic Death Investigator
Parker County Medical Examiner's Office
06.2020 - Current
Manager
Slim4life
04.2019 - 03.2020
Master of Science - Forensic Science
Arizona State University
Bachelor of Science - Psychology
Tarleton State University
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