Kate Gerstner
Beavercreek
Summary
A dedicated healthcare professional known for managing and nurturing key relationships within healthcare industry. Known for streamlining processes and improving provider relations. Expertise in navigating complex provider networks and resolving issues efficiently. Highly collaborative, with focus on achieving team goals and adapting to evolving needs. Track record of fostering collaborative relationships and adapting to evolving needs in healthcare sector.
Overview
5
5
years of professional experience
Work History
Provider Relations
Sidecar Health
01.2024 - Current
- Enhanced provider relations by addressing inquiries and resolving issues in a timely manner.
- Increased efficiency of provider relations processes by implementing new systems for tracking and reporting concerns.
- Participated in cross-functional teams to develop initiatives aimed at enhancing overall provider relations strategy and effectiveness.
- Promoted a culture of continuous improvement within the provider relations team, regularly soliciting feedback from healthcare providers and incorporating suggestions into strategic plans.
- Identified opportunities for process improvement within the provider relations department, implementing changes that led to increased efficiency.
- Facilitated the end-to-end completion of Single Case Agreements.
- Played a key role in outreach that supported contracting processes.
Administrative Assistant
DOCS Dermatology
02.2020 - 12.2023
- Greet and assist patients and visitors with professionalism and courtesy.
- Schedule, confirm,and manage patient appointments using electronic health record systems.
- Verify patient insurance coverage and collect co-pays or payments as required.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor of Science - Communications
Miami University
Oxford, OH12-2020
Skills
- Customer Service & Client Relations
- Time Management
- Teamwork & Collaboration
- Conflict Resolution
- Attention to Detail
- Microsoft Office Suite
- Electronic Health Records (EHR)
- JIRA
- Insurance Verification & Claims Processing
- Leadership
Timeline
Provider Relations
Sidecar Health
01.2024 - Current
Administrative Assistant
DOCS Dermatology
02.2020 - 12.2023
Bachelor of Science - Communications
Miami University
Similar Profiles
Quandranique LongQuandranique Long
Claims Representative at Sidecar HealthClaims Representative at Sidecar Health
Jaymi BarlowJaymi Barlow
Member Care Supervisor at Sidecar HealthMember Care Supervisor at Sidecar Health
Emma OsbernEmma Osbern
Member Care Team Lead at Sidecar Health Insurance CompanyMember Care Team Lead at Sidecar Health Insurance Company