Kate Goeller
Indian Trail,NC
Summary
Responsible Shift Supervisor with 4 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, planning and setting up displays and promotional banners. Hardworking and organized individual well-versed in training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems.
Overview
6
6
years of professional experience
Work History
Barista
Not Just Coffee
03.2023 - Current
- Willing and able to work under pressure during high rush hours while maintaining quality service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista Shift Supervisor
Cafe Moka
01.2022 - 03.2023
- Controlled line and crowd with quick, efficient service.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Coffee Barista
Crossroads Coffee House
11.2019 - 02.2020
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Certified Lifeguard
Aquatech
06.2018 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Entered water immediately to pull struggling swimmers to safety.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Attentively monitored swimmers to identify distress.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Responded to patron incidents in professional and timely manner.
- Educated patrons on safety protocols and enforced safety rules.
- Provided friendly customer service to guests and addressed concerns.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NCCurrent
High School Diploma -
Sun Valley High School
Monroe, NC06-2020
Skills
- Recipes and menu planning
- Cash Handling Accuracy
- Equipment Maintenance
- Inventory controls
- Merchandising
- Drink preparation speed
- Cleanliness Maintenance
- Order Processing Efficiency
- Food Safety Compliance
- Team Collaboration
- Customer Service
Timeline
Barista
Not Just Coffee
03.2023 - Current
Barista Shift Supervisor
Cafe Moka
01.2022 - 03.2023
Coffee Barista
Crossroads Coffee House
11.2019 - 02.2020
Certified Lifeguard
Aquatech
06.2018 - 08.2018
Associate of Arts -
Central Piedmont Community College
High School Diploma -
Sun Valley High School
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