Recovery-focused and loyal candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet facility needs.
Overview
8
8
years of professional experience
Work History
Service Coordinator / Service Coordinator II
Crestwood Behavorial Health
10.2022 - Current
Developed comprehensive service plans tailored to individual resident needs using recovery-based principles
Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Established strong relationships with residents through regular 1-1 support
Maintained accurate records of meetings and goals
Initiated contact with appropriate members of the resident's care team to keep them informed and involved in the resident's care and progress
Developed productive working relationships with Contra Costa County and members of law enforcement as well as county medical staff
Developed strong working relationships with staff, fostering a positive work environment.
Collaborated with the management team daily to ensure all staff and resident issues are addressed
Facilitated clear communication between employees and upper management through regular check-ins with floor staff
Mentored floor staff members in their professional development by offering guidance/support in their assigned roles.
Supervised day-to-day med room operations to ensure residents are receiving the best care possible
Mentored team members to enhance professional development and accountability in workplace.
Jumped in to assist other staff members where and when needed such as with maintenance, housekeeping, and nursing staff
Comfortable and confident in handling and orchestrating crisis situations including but not limited to medical emergencies, mental health crises, and facility maintenance emergencies
Service Coordinator
Crestwood Behavioral Health
06.2016 - 09.2018
Similar job duties as current service coordinator role
Ran sections of New Employee Orientation in collaboration with the Director of Staff Development at the time
Received training in DBT and had a DBT client at the time
Some training in WRAP and assisted WRAP facilitators with teaching new employees the basics of WRAP.
Education
No Degree - Psychology
Saint Mary's College of California
Moraga, CA
05.2026
Associate of Science - Psychology
Las Positas College
Livermore, CA
05.2020
Skills
Individualized Service Plans
Notetaking and Documentation
Interpersonal Skills
Team Leadership
Decision Making
Adaptability and Flexibility
Critical Thinking
Active Listening
Problem Solving
Excellent Communication
Empathy and Compassion
Task Prioritization
Timeline
Service Coordinator / Service Coordinator II
Crestwood Behavorial Health
10.2022 - Current
Service Coordinator
Crestwood Behavioral Health
06.2016 - 09.2018
No Degree - Psychology
Saint Mary's College of California
Associate of Science - Psychology
Las Positas College
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