Summary
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Quote
Timeline
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Kate Guillaume

Kate Guillaume

Experienced Customer service Representative
Pleasant Hill,CA

Summary

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven customer service with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful long term relations with clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in any[ industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Owner

Self-employeed
06.2023 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Founded and managed business, growing revenue in first year.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Delivery/Customer Service

Door Dash
10.2020 - 01.2022
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Streamlined customer service processes for increased efficiency and reduced wait times.
  • Collaborated with team members to identify areas of improvement in service delivery, resulting in higher customer retention rates.
  • Provided exceptional customer support by utilizing active listening skills and empathy to understand customer needs fully.

Sales Consultant

Terra Outdoor Living
San Ramon, CA
03.2018 - 03.2019
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Expanded company reach by establishing new connections with potential clients at industry events and conferences.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Created detailed sales presentations to communicate product features and market data.
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Increased overall revenue Number% from Type sales through effective salesmanship and great negotiation skills.
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. By

Account Executive

Corporate Express
San Ramon, CA
09.1988 - 06.2003
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.0
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Education

Bachelor Of Arts - Liberal Arts And General Studies

UC Santa Barbara
Goleta, CA
06.1985

Yes - Basics

Miramonte High School
Orinda, CA
06.1980

Skills

  • Negotiation
  • Business Administration
  • Marketing
  • Small Business Operations
  • Financial Management
  • Client Service
  • Budget Development
  • Bidding Processes
  • Verbal and Written Communication
  • Customer Relations
  • Consulting
  • Partnership Development
  • Business Marketing
  • Sales Leadership
  • Project Estimating
  • Sales Management
  • Business Development
  • Relationship Building
  • Contract Management
  • Project Management
  • Time Management
  • Organizational Skills
  • Product Development
  • Decision Making
  • Conflict Resolution
  • Inventory Management
  • Problem Solving
  • Industry Knowledge
  • Creative Thinking
  • Adaptability and Flexibility
  • Quality Assurance
  • Customer Service
  • Entrepreneurial Personality
  • Vendor Relationship Management
  • Driven and Determined
  • Cost Analysis and Savings
  • Negotiation and Persuasion
  • Attention to Detail
  • Issue Resolution
  • Public Speaking
  • Organizational Development
  • Task Delegation
  • Sales Planning
  • Professional Networking
  • Strategic Decision-Making
  • Process Improvement
  • Accounting Management
  • Sales Development
  • Credit Card Payment Processing
  • Active Listening
  • Report Preparation
  • Order Fulfillment
  • Account Management
  • Microsoft Excel
  • Document and Records Management
  • Problem-Solving Ability
  • Brand Representation
  • Professional Telephone Demeanor
  • Understanding Customer Needs
  • Customer Relationship Management
  • Issue and Complaint Resolutio
  • Typing Proficiency

Accomplishments

When employed for 16 years at Corporate Express Office Products I was either on The President Club or the Executive Council for the last 10 years

Affiliations

Ambassador for CITY OF Martinez and City of Pleasant Hill during my employment at Corporate Express

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Owner

Self-employeed
06.2023 - Current

Delivery/Customer Service

Door Dash
10.2020 - 01.2022

Sales Consultant

Terra Outdoor Living
03.2018 - 03.2019

Account Executive

Corporate Express
09.1988 - 06.2003

Bachelor Of Arts - Liberal Arts And General Studies

UC Santa Barbara

Yes - Basics

Miramonte High School

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Kate GuillaumeExperienced Customer service Representative