Katelyn Gwozdz
Irvine,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Dick's Sporting Goods
04.2022 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Trained and mentored new sales representatives.
Head Coach Girls Volleyball
Dime Volleyball Club
04.2021 - Current
- Improved team performance by implementing effective training programs and strategies.
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Fostered a positive team environment with clear communication and motivational techniques.
- Managed successful recruitment efforts, attracting top talent to the program.
- Maintained strong relationships with athletes and parents for program support and success.
- Evaluated player performance regularly through skill assessments and video analysis to provide targeted feedback on areas of improvement.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Prepared athletes for special competitions and tournaments.
Sales Associate
Milano Shoes
11.2018 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
- Developed strong product knowledge, enabling effective communication with customers about features and benefits of various footwear options.
Education
Associate of Arts - Psychology
Irvine Valley College
Irvine, CA05.2024
High School Diploma -
Tustin Connect High School
Tustin, CA05.2021
Skills
- Excellent Written and Oral Communication
- Telephone Etiquette
- Problem Resolution
- Customer Service
- Performance Metrics
- Attention to Detail
- Positive Attitude
- Sales Techniques
Timeline
Customer Service Specialist
Dick's Sporting Goods
04.2022 - Current
Head Coach Girls Volleyball
Dime Volleyball Club
04.2021 - Current
Sales Associate
Milano Shoes
11.2018 - 02.2022
Associate of Arts - Psychology
Irvine Valley College
High School Diploma -
Tustin Connect High School