Kate Hill

• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Collaborated with senior management to develop strategic initiatives and long term goals while working to identify opportunities to improve business process flows and productivity
• Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.

• Developed and maintained strong relationships with clients, resulting in increased business opportunities.
• Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
• Enhanced team productivity by providing training and mentorship to junior staff members.
• Increased revenue by developing targeted sales strategies tailored to specific customer segments.
• Assisted in recruiting, hiring and training of team members.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Negotiated and closed agreements with large customers and monitored and analyzed performance metrics focusing on large-scale enterprise software implementations.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Interacted with customers and clients to identify business needs and requirements.
• Designed and executed training program for company sales team, increasing employee productivity and product knowledge.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Directed day-to-day operations focused on attainment of key business sales metrics, continuous improvement initiatives and collaboration with management team.
• Continuous development and improvement of sales processes in order to streamline customer acquisition and onboarding strategies.

• Drove new business development through qualifying leads, building relationships and executing strategic sales.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Marketed and sold solutions and services to stakeholders across multiple levels of organization strategically focusing on enterprise software implementations.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Secured high-value strategic accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
• Designed plans to improve operations and suggested changes to systems for overall organization.
• Collected, arranged and input information into database system; Developed and updated sales tracking spreadsheets using Microsoft Excel.
• Used DOMO reporting and analytics tool to model data, identify recapture accounts and forecast trends.
• Developed and retained strong rapport with multiple high-value clients.
• Utilized Salesforce CRM tool to manage and organize customer, sales, and in-house data.

Strategic Client List: Providence Health, Virtua Health, Twinings USA, Sherwin Williams, Virtua Health, , Nestle, CentraCare Health, PCAOB, Motley Rice

• Assisted in opening new branch office by focusing on new business development and maintenance of key accounts.
• Collaborated with sales and marketing departments to support business objectives and client acquisition.
• Achieved high sales percentage with a consultative, value-focused customer services approach.
• Developed highly empathetic client relationships and earned reputation for exceeding client satisfaction.
• Independently managed sales pipeline and activities, while consistently meeting monthly, quarterly, and annual sales goals.
• Managed a portfolio of 10+ large high-volume strategic accounts, which contributed to the generation of $1.5 million in revenue in the first year.
• Developed short-term and long-term sales objectives and strategic plans to meet market needs.

Strategic Client List: Kroger, Procter & Gamble, GE, Cintas, Duke Energy, TriHealth

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Developed highly profitable pipeline based on multiple sales penetration techniques.
• Exceeded sales goals and market competitions through effective negotiation of pricing and employee payment terms.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Strategic Client List: Nationwide Insurance, Cardinal Health, Grange Insurance, Bob Evans, BMW Services, AEP, Limited Brands