Kathryn Hughes, MBA
Summary
Dedicated executive with a progressive career in sales, marketing, and communication. Visionary leader with proven track record of driving organizational turnaround and change management. Forward-thinking creative with achievements fundraising, advertising, and executive management. Decisive leader promoting operational improvements, market expansion, and positive corporate culture as keys to success.
Overview
20
20
years of professional experience
Work History
Director of Operations
California Drum Shop
04.2023 - Current
- Monitor office workflow and administrative processes to keep operations running smoothly.
- Oversee operations and provide corrective feedback to achieve daily and long-term goals.
- Form strategic partnerships and connect with potential clients to drive business development.
- Assist with sales and marketing strategies to foster achievement of revenue goals.
- Increased revenue by 33% in one year.
Director
Fig Magazine
07.2021 - 04.2023
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed impactful and strategic partnerships with clients to drive business development.
- Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships, and improving communications supporting client advocacy.
- In two years: Grew publication by 29%. Increased social media following by 48%. Increased subscriptions by 14%.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Wrote every article/advertisement throughout magazine.
- Creative Director on each photoshoot.
Director
Bethlehem House Gallery
07.2014 - 06.2020
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained team members and tracked employee performance, attendance/punctuality, and growth - addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity, and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed sales, marketing, and customer account operations efficiently.
- Spearheaded innovative approaches to resource allocation and strategic planning, increasing sales by 21% each year.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Director of Sales
American Hairlines
01.2004 - 07.2014
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Managed and motivated sales team to increase revenue by at least 15% each year for ten years.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
- Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
Education
Master's Degree - Business Management
Cedar Crest College
Allentown, PA05.2019
Bachelor's Degree - Art/Fine Arts
Cedar Crest College
Allentown, PA05.1998
Skills
- Compassion
- Cultural awareness
- Written communication
- Fundraising
- Organization and Time management
- Team building
- Customer service
- Self-motivated professional
- Revenue Stream Development
- Risk and Mitigation Analysis
- Operations Management
- Policy Development
Timeline
Director of Operations
California Drum Shop
04.2023 - Current
Director
Fig Magazine
07.2021 - 04.2023
Director
Bethlehem House Gallery
07.2014 - 06.2020
Director of Sales
American Hairlines
01.2004 - 07.2014
Master's Degree - Business Management
Cedar Crest College
Bachelor's Degree - Art/Fine Arts
Cedar Crest College
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