Kate Hultgren
Worcester,MA
Summary
Highly experienced and passionate professional with over 20 years of dedicated involvement in theater, complemented by a over 10 years of proven managerial expertise strong foundation in customer service spanning two decades. Seeking a dynamic role to leverage creative talents, exceptional communication abilities, and leadership skills to contribute significantly to a team or organization's success.
Overview
17
17
years of professional experience
Work History
Operations Manager
Embassy Cleaners
02.2020 - Current
- Manage a staff of 25-30 staff members
- Facilitate smooth collaboration between departments through clear communication channels.
- Collaborate with cross-functional teams to develop innovative solutions for complex business challenges.
- Improve operational efficiency by streamlining processes and implementing cost-saving measures.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Develop and maintain relationships with external vendors and suppliers.
- Oversee Restoration Projects
- Communicate with insurance adjusters
- Maintain detailed client files
- Communicate with marketing and advertising firms
- Create and maintain calendar including appointment scheduling
- Created and issued Invoices, Estimates, Work Orders
- Maintain and communicate department budgets
- Create marketing visuals and literature
- Enhance customer satisfaction by establishing clear communication channels and addressing concerns promptly.
First Hand/Wardrobe Manager
Private Contractor - College of the Holy Cross
09.2018 - 01.2020
- Prepared and organized materials for garments to be completed by in house. tailors
- Provided support to the Cutter/Draper in fittings, fabric cutting, pattern creation, stitching processes, best construction techniques and garment alterations
- Assist in laundering and repair of costumes
- Complete hand and finish work as assigned
- Ensured a clean and safe work environment
- Executed any additional tasks as requested by the Costume Shop Manager
- Developed character flow charts to streamline and expedite costume changes
- Managed 5-10 wardrobe staff
Restoration Project Manager
Embassy Cleaners
01.2017 - 01.2018
- Manage and coordinate Restoration Projects
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status ensuring transparency and alignment with objectives.
- Managed a staff of 5-7 staff members
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Allocated responsibilities among team members for optimal efficiency.
- Collaborate effectively with insurance adjusters to facilitate claims processing
- Managed logistics for the pick-up and delivery of large-scale orders, at times exceeding 5000 pieces
- Kept comprehensive and organized records of client files
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Created and issued Invoices, Estimates, Work Orders
- Managed and organized calendar, ensuring efficient scheduling of appointments
- Utilized a POS system.
Manager
Sedona Fitness for Women
03.2015 - 02.2017
- Interacted with customers to guarantee a superior customer experience
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and organized calendar, ensuring efficient scheduling of appointments
- Ensured a tidy and well-organized work environment
- Managed a staff of 5-10 employees
- Utilized POS and CRM system
- Created, issued and maintained membership contracts
- Managed and organized overdue and collection accounts records
- Utilized client database.
Wardrobe Supervisor
The Actors Company Theater
09.2012 - 10.2015
- Prepared costumes for performers
- Assisted performers with quick changes
- Managed a staff of 1-2 staff members
- Organized and maintained costumes
- Maintained lace front wigs
- Laundry.
Interior Cleaning Manager
Madame Paulette
09.2012 - 10.2015
- Managed 5-6 staff members
- Created and maintained calendar
- Created Invoices
- Took payments
- Answered phones
- Answered e-mails
- Scheduled appointments
- Communicated and coordinated with department leaders
- Utilized a POS system.
Wardrobe
Glimmerglass Opera
06.2010 - 09.2012
- Enhanced wardrobe organization by implementing effective storage solutions and labeling systems.
- Ensured timely costume changes by assisting actors with fittings, alterations, and repairs.
- Contributed to a professional backstage environment by maintaining clean and orderly dressing rooms.
- Collaborated with designers and directors to develop visually appealing costumes that aligned with production concepts.
Costume Shop Manager
College of the Holy Cross
09.2007 - 06.2010
- Organized staff and tasks
- Constructed costumes
- Assisted less experienced stitchers
- Managed 5-10 staff members
- Maintained up-to-date knowledge of costume stock.
Costume Shop Manager/First Hand
Redfeather Theater Company
06.2007 - 09.2009
- Interpreted designs and cut fabric accordingly
- Organized staff and tasks
- Constructed costumes
- Assisted less experienced stitchers
- Managed 5-10 staff members
- Maintained up-to-date knowledge of costume stock
- Scheduled fittings.
Education
Bachelor of Arts - Theatre Arts
College of The Holy Cross
Worcester, MA05.2010
Skills
- Operations Management
- Workflow Optimization
- Cross-Functional Communications
- Logistics Management
- Customer Relationship Management
- Problem-Solving
Timeline
Operations Manager
Embassy Cleaners
02.2020 - Current
First Hand/Wardrobe Manager
Private Contractor - College of the Holy Cross
09.2018 - 01.2020
Restoration Project Manager
Embassy Cleaners
01.2017 - 01.2018
Manager
Sedona Fitness for Women
03.2015 - 02.2017
Wardrobe Supervisor
The Actors Company Theater
09.2012 - 10.2015
Interior Cleaning Manager
Madame Paulette
09.2012 - 10.2015
Wardrobe
Glimmerglass Opera
06.2010 - 09.2012
Costume Shop Manager
College of the Holy Cross
09.2007 - 06.2010
Costume Shop Manager/First Hand
Redfeather Theater Company
06.2007 - 09.2009
Bachelor of Arts - Theatre Arts
College of The Holy Cross