Kate Hurtado
Clewiston,FL
Summary
Professional Banker with experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, lobby management and other staff with various needs to deliver outstanding service and to grow as a team member and strive to achieve top quality customer service.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Glades Electric Cooperative
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Supported the onboarding process for new members, new construction and assisting with paperwork completion.
Branch Banker
PNC Bank
06.2023 - 09.2023
- Opened new accounts and made changes to existing accounts.
- Identified customer desires and goals through needs-based sales tactics.
- Investigated and resolved account issues by offering applicable options to customers.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
Member Service Representative
Everglades Federal Credit Union
07.2020 - 08.2022
- Opened all New Accounts
- Answered Phone calls and emails concerning account information
- Helped guide members with Online Banking ,Bill Pay, Pop Money
- Mobile capture
- Create debit cards , Order Checks , and keep Member files up to date.
Assistant Manager
Big Lake Jewelers
04.2019 - 04.2020
- Maintained Inventory up to date
- Gave customers support by understanding their needs and recommending the right jewelry
- Accurately processed customer check-out including cash, check and credit card
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Licensed Esthetician -
Florida Academy
4387 Colonial Blvd, Fort Myers, FL 3396601.2023
Diploma -
Clewiston High School
1501 Francisco St, Clewiston, FL 3344005.2019
Skills
- Client Needs Assessment
- Office Supplies and Inventory
- Loan Administration
- Cashier's Checks
- Product and Service Sales
- Customer Transactions
- Transactions
- Cash Handling and Management
- Customer Care
Languages
English
Spanish
Timeline
Member Service Representative
Glades Electric Cooperative
09.2023 - Current
Branch Banker
PNC Bank
06.2023 - 09.2023
Member Service Representative
Everglades Federal Credit Union
07.2020 - 08.2022
Assistant Manager
Big Lake Jewelers
04.2019 - 04.2020
Licensed Esthetician -
Florida Academy
Diploma -
Clewiston High School
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