Kate Johnson
St Louis,MO
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Des Peres Lodge
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Developed strong working relationships with team members, fostering a positive work environment.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Animal Shelter Volunteer
St Louis APA
08.2019 - 08.2021
- Cared for over [Number] animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Participated in fundraising events aimed at generating support for the ongoing operations of the animal shelter facility.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
- Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
Concession Stand Manager
Cool Dell Swim and Tennis Club
06.2019 - 08.2021
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Maintained a clean and organized concession stand, providing a pleasant environment for customers.
- Provided exceptional leadership skills as both a manager and mentor while cultivating a supportive work atmosphere.
- Improved customer satisfaction by implementing efficient procedures for food preparation and service.
- Monitored daily cash flow, depositing earnings accurately at the end of each shift to maintain proper accounting practices.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelors - Marketing
University of Southern Indiana
Evansville, IN01-2027
Skills
- Customer service
- Attention to detail
- Time management
- Cash handling
- Problem-solving skills
- Hospitality services
- Communication abilities
Certification
CPR certified
Timeline
Front Desk Receptionist
Des Peres Lodge
06.2023 - Current
Animal Shelter Volunteer
St Louis APA
08.2019 - 08.2021
Concession Stand Manager
Cool Dell Swim and Tennis Club
06.2019 - 08.2021
Bachelors - Marketing
University of Southern Indiana
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